Valeria Fumero

Front Desk Receptionist

Brandon Mall Dental

02.2023 - 03.2025

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Collected Type payments, processed transactions and updated relevant records.
Organized, maintained and updated information in computer databases.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Developed FAQ document for common visitor inquiries, streamlining information provision.
Improved office efficiency with diligent management of appointment scheduling and calendar coordination.