Valeria Gallo
Los Angeles,CA
Summary
Service-oriented professional with over 7 years of experience in Customer Care, IT Support, and Luxury Hospitality. Proficient in CRM and SaaS systems, with strong troubleshooting skills for hardware and software issues. Expertise in managing digital platforms to enhance operational efficiency and user experiences. Committed to delivering high-quality service and brand excellence through effective communication and meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Brand Ambassador Specialist
Honey Birdette
Los Angeles, CA
2024 - Current
- Developed and managed Social Media content and online presence to enhance audience engagement and brand visibility.
- Strengthened digital growth through influencer partnerships and community interaction.
- Utilized analytics and audience insights to refine content strategy and boost conversions.
- Showcased luxury products using compelling visuals and storytelling across digital platforms.
Customer Experience & Operations Specialist
Honey Birdette
Los Angeles, CA
2021 - Current
- Delivered multi-channel technical support through chat, phone, and email, diagnosing user issues to ensure seamless service experience.
- Troubleshot system and account-related issues using CRM platforms, maintaining accurate data handling within SLAs.
- Provided product guidance to end users, escalating technical incidents and documenting solutions for knowledge base enhancement.
- Collaborated with marketing, retail, and operations teams to maintain consistent digital workflows and brand-aligned communication.
Hostess
CARA Hotel
Los Angeles, CA
2020 - 2021
- Enhanced guest experience and front-of-house operations in luxury environment.
- Resolved inquiries and provided attentive support to ensure seamless arrivals and departures.
Sales Associate / Key Holder
Ladurée
Beverly Hills, CA
2019 - 2020
- Delivered elevated customer service across retail, café, and floor operations, assisting guests with product knowledge, orders, and personalized experiences.
- Supported daily business operations, including opening/closing procedures, cash handling, and POS system management, to maintain accuracy and smooth team workflows.
Skills
- CRM and ticketing systems: Zendesk, Salesforce, Shopify, Loop, Kibo, POS
- SaaS product support and IT troubleshooting
- Microsoft 365 and Google Workspace administration
- Customer satisfaction and experience improvement
- Luxury sales and brand representation
- Social media strategy
- Data analysis and reporting
LANGUAGES
Fluent in English, Fluent in Spanish
Timeline
Brand Ambassador Specialist
Honey Birdette
2024 - Current
Customer Experience & Operations Specialist
Honey Birdette
2021 - Current
Hostess
CARA Hotel
2020 - 2021
Sales Associate / Key Holder
Ladurée
2019 - 2020