Valeria Gomez
Pembroke Pines,Florida
Summary
Proven server with a track record of enhancing guest experiences through exceptional customer service and strong work ethic. Excelled in team collaboration and relationship management, significantly improving service efficiency. Skilled in cash handling and leveraging guest engagement to increase sales, demonstrating a keen ability to remember details and make meaningful connections. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Kekoon Restaurant & Lounge
01.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
El Guacalito
10.2023 - 01.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server and Hostess
Lona Cocina Tequileria
04.2023 - 10.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
MBA - International Business Management
La Sabana University
Bogota, Colombia11-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Relationship management
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Kekoon Restaurant & Lounge
01.2024 - 11.2024
Server
El Guacalito
10.2023 - 01.2024
Server and Hostess
Lona Cocina Tequileria
04.2023 - 10.2023
MBA - International Business Management
La Sabana University
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