Valeria Gonzalez
Madera,CA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
10
10
years of professional experience
Work History
Notary Public
N/A
05.2024 - 05.2027
- Attested to the authenticity of signatures on official documents.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Verified customer signatures and identification documents.
- Ensured that all signers understood the contents of documents they were signing.
- Maintained records of all notarial acts performed.
After School Program Tutor
California Teaching Fellows
Madera , Ca
02.2023 - 12.2023
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Maintained accurate records of student attendance and progress.
- Organized group activities that allowed students to practice problem-solving skills collaboratively.
- Provided personalized guidance and support for students during office hours.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Monitored student performance on assignments and assessments throughout the year.
- Attended training sessions, enhancing tutoring practices and techniques.
Client Enrollment Specialist
Aces Global Inc.
Fresno, USA
08.2022 - 10.2022
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Provided feedback on products and services to management team for future development.
- Verified accuracy of data entered into company systems.
Front Support Staff
Camarena Health
Madera, USA
08.2018 - 12.2019
- Resolved customer inquiries in a timely manner.
- Identified root cause of customer complaints and provided appropriate solutions.
- Participated in regular team meetings to discuss current projects and goals.
- Provided technical support to customers via phone, email and chat.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Back support
Kidney Specialist
Madera, USA
05.2019 - 06.2019
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Line Operator
Ready Roast Nut Company
Madera, USA
08.2017 - 08.2018
- Performed quality checks on products to ensure they met customer specifications.
- Set up and operated production equipment in accordance with established guidelines.
- Maintained a clean and safe work environment by following all safety protocols.
- Monitored production line for any potential problems or malfunctions.
- Adjusted machine settings to optimize product quality, speed, and output levels.
- Inspected finished products for defects before packaging them for shipment.
- Recorded daily production data accurately into company database systems.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Ensured compliance with all safety regulations while operating machines on the line.
- Trained new employees on how to properly use machines, follow safety protocols.
- Kept line material levels within required levels to meet production goals.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
Education
Associates Degree -
Madera Community College
Madera, CA09.2024
High School -
Los Banos High School
Los Banos, CA01.2014
Skills
- Health and Safety Management
- Process Improvement
- Microsoft
- Client Relationship Building
- Data Entry
- Administrative Assistant
- Problem Solver
- Detail Oriented
- Fast Paced
- Translator
- Medical Terminology
- Payroll
- Clerical experience
- Homework Assistance
- Staff Collaboration
- Lesson Planning
- Progress Reporting
- Problem-solving skills
- Elementary Education
- Positive and professional
- Punctual
- Student Motivation
Hobbies and Interests
- Travel
- Dancing
- Food
- Shopping
- Community/Cultural festivals
Timeline
Notary Public
N/A
05.2024 - 05.2027
After School Program Tutor
California Teaching Fellows
02.2023 - 12.2023
Client Enrollment Specialist
Aces Global Inc.
08.2022 - 10.2022
Back support
Kidney Specialist
05.2019 - 06.2019
Front Support Staff
Camarena Health
08.2018 - 12.2019
Line Operator
Ready Roast Nut Company
08.2017 - 08.2018
Associates Degree -
Madera Community College
High School -
Los Banos High School
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