Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
Hi, I’m

Valeria Green

Customer Service
Apex,NC
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Call Center/Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
years of professional experience
1
Certification
1
Language

Work History

Fords Produce

Customer Service Assistant
07.2021 - Current

Job overview

  • Answered customer questions about product availability and shipment times.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Utilized CRM software to track progress on resolving customer issues, leading to quicker resolutions and higher satisfaction rates.
  • Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.

BlueCross BlueShield

Call Center Representative
05.2015 - 02.2020

Job overview

  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.

ACS

Customer Service Representative
01.2010 - 02.2015

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

Tarheel Challenge Academy
Salemburg, NC

GED
12.2006

University Overview

  • Awarded Employee of the Month after working 60days
  • Most Valuable Employee Award
  • Perfect Attendance Award

Skills

  • Problem-solving skills
  • Call Center Customer Service
  • Up-selling techniques
  • Customer Relationship Management
Availability
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Accomplishments

  • Supervised team of 50 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Assistant

Fords Produce
07.2021 - Current

Call Center Representative

BlueCross BlueShield
05.2015 - 02.2020

Customer Service Representative

ACS
01.2010 - 02.2015

Tarheel Challenge Academy

GED

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Valeria GreenCustomer Service