Valeria Guerra
Brownsville
Summary
Dedicated professional with strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Able to stay on top of demands in fast-paced environments by effectively utilizing slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Highly skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Home Health Care Provider
Abundant Life Home Health Inc
03.2024 - Current
- Helped my patient with budgeting and assisted with bill payments.
- Helped my client with bathing, grooming and dressing.
- Implemented client care plans, ambulation and exercise programs to improve overall wellness.
- Planned patient appointments and doctor visits to healthcare needs.
- Performed light housekeeping tasks such as laundry, dishwashing, and vacuuming to maintain clean living environment for my client.
- Removed hazards and recommended improvements to maintain safe home environment for my client.
- Assisted my client with managing personal shopping needs.
Customer Service/ Ramp Agent
American Airlines
03.2023 - Current
- Serviced laboratories, water, and mechanical systems with skilled use of ramp equipment.
- Coordinated with other ramp agents to complete tasks in timely manner while avoiding accidents or injuries on ramp area.
- Using appropriate reservation/ticketing software to rebook itineraries and collect any appropriate fees.
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
- Helped safely guide aircraft between parked areas, taxiways and gate locations using visual, hand and verbal communications.
- Reported any damaged or lost luggage to supervisors immediately upon discovery for resolution.
- Check in any arriving passengers at gate counters, verifying identification and travel documents.
- Marshaled incoming planes to their designated gates using hand signals and light wands.
P-16 Outreach and Testing Services (Work Study)
University of Rio Grande Valley
01.2022 - 05.2022
- Assist high school students in making the transition to college.
- Help students, parents and school counselors with college applications, scholarship applications and financial aid (FAFSA/TASFA).
- Utilized Microsoft Office Suite to complete administrative tasks such as data entry, document creation, and spreadsheet management.
- Participated in department meetings, contributing ideas for improving student services and engagement.
Education
Bachelor's degree - Psychology, Criminal Justice
University of Texas Rio Grande Valley
Brownsville, TX12.2022
Master of Science (M.S.) - Criminal Justice
The University of Texas Rio Grande Valley
Brownsville, TX12.2024
Associates Degree - General Studies
Texas Southmost College
Brownsville, TX05.2021
High School Diploma - Criminal Justice focus
James Pace High School
Brownsville, TX06.2019
Skills
- Communication
- Problem Solving
- Strong work ethic
- Team Leadership
- Time management
- Works well under stress
- Creativity
- Flexibility
- Relationship building
- Computer proficiency
- Microsoft Excel
LANGUAGE
English - Fluent
Spanish - Fluent
Timeline
Home Health Care Provider
Abundant Life Home Health Inc
03.2024 - Current
Customer Service/ Ramp Agent
American Airlines
03.2023 - Current
P-16 Outreach and Testing Services (Work Study)
University of Rio Grande Valley
01.2022 - 05.2022
Master of Science (M.S.) - Criminal Justice
The University of Texas Rio Grande Valley
Associates Degree - General Studies
Texas Southmost College
High School Diploma - Criminal Justice focus
James Pace High School
Bachelor's degree - Psychology, Criminal Justice
University of Texas Rio Grande Valley