Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Hernandez

Bakersfield,CA

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

3
3
years of professional experience

Work History

Receptionist

Clinica Sierra Vista
Bakersfield, CA
11.2022 - Current
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Processed payments and updated accounts to reflect balance changes.

Call Center Agent

Stockdale Podiatry Group
Bakersfield, CA
07.2022 - 09.2024
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Offered resolutions to de-escalate calls and solve customer issues.

Medical Assistant

universal urgent care
Bakersfield, CA
08.2021 - 11.2021
  • Collected samples from patients for laboratory testing purposes.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Education

High School Diploma -

Mira Monte High School
Bakersfield, CA
06-2014

Some College (No Degree) - Medical Assisting

Uei College
Bakersfield, CA

Skills

  • Scheduling
  • Data Entry
  • Administrative Support
  • Information Protection
  • Multitasking and Prioritization
  • Documentation and Reporting
  • Positive and Professional

Languages

Spanish
Native/ Bilingual

Timeline

Receptionist

Clinica Sierra Vista
11.2022 - Current

Call Center Agent

Stockdale Podiatry Group
07.2022 - 09.2024

Medical Assistant

universal urgent care
08.2021 - 11.2021

High School Diploma -

Mira Monte High School

Some College (No Degree) - Medical Assisting

Uei College
Valeria Hernandez