Valeria Hernandez
Balch Springs,USA
Summary
Dedicated Accounts Receivable Specialist with 6 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Overview
8
8
years of professional experience
Work History
PAYMENT PROCESSOR
Southern Glazer Wine & Spirits
Addison, TX
06.2023 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Investigated chargebacks and other disputes that arose during the course of processing payments.
- Processed payments for customers using a variety of payment methods including credit card, debit card and ACH transactions.
- Reviewed daily transaction logs for accuracy and completeness of data entry.
- Participated in meetings with internal departments to discuss best practices for payment processing.
- Received, record and bank cash, checks, and vouchers.
- Reconciled records of bank transactions.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Depository Reconciliation
- Excel Formatting
SERVICE/DISPATCHER ADMINISTRATOR
Concord Commercial Service Inc
Balch Springs, TX
04.2023 - 06.2023
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities
- Answered phones for main switchboard to assist operator and facilitate smooth communications
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance
- Organized and maintained documents, files and records
- Scheduled loads according to priority and available equipment
- Kept detailed and updated records of calls in physical and electronic databases.
PAYMENT SPECIALIST
Nogales Produce
Dallas, TX
04.2021 - 09.2022
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed and sent invoices, adjustments and credit memos to customers
- Performed data import, scanning or manual keying processes to verify invoice accuracy
- Contacted vendors to follow up on late invoices
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and writeoffs
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Performed data entry duties for all incoming payments into internal systems.
- Posted incoming payments and advance deposits to maintain daily cash receipts journal.
CASHIER SPECIALIST
Taxco Produce
Dallas, TX
03.2018 - 04.2021
- Worked closely with front-end staff to assist customers
- Processed payments promptly for customers to exceed productivity standards
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
SALES ASSOCIATE
Anthropologie
Dallas, TX
09.2019 - 02.2020
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Collected payments and provided accurate change
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
HIGH SCHOOL DIPLOMA -
W W Samuell High School
Dallas, TX05.2019
Skills
- Billing
- Dispute Resolution
- Adjustment Posting
- Credit and Collections
- Payment Processing
- Attention to Detail
- Data Entry
- Bilingual
- Time Management
- Organization
- Active listening
- Customer service
- QuickBooks
- Excel
- Outlook
- Word
- SAP
- Salesforce
Languages
Spanish, Fluent
Timeline
PAYMENT PROCESSOR
Southern Glazer Wine & Spirits
06.2023 - Current
SERVICE/DISPATCHER ADMINISTRATOR
Concord Commercial Service Inc
04.2023 - 06.2023
PAYMENT SPECIALIST
Nogales Produce
04.2021 - 09.2022
SALES ASSOCIATE
Anthropologie
09.2019 - 02.2020
CASHIER SPECIALIST
Taxco Produce
03.2018 - 04.2021
HIGH SCHOOL DIPLOMA -
W W Samuell High School