Valeria Hernandez
Bridgewater Township,NJ
Summary
Dedicated support lead with expertise in team management, escalation handling, and process improvement. Proven ability to enhance service quality and mentor new hires for optimal performance.
Overview
3
3
years of professional experience
Work History
Support Lead
Five Below
Raritan, NJ
06.2026 - Current
- Guided team members in resolving customer inquiries and enhancing service quality.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Mentored new hires, providing training on systems and operational best practices.
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
Sales Associate
Bath and Body Works, Limited Brands
Bridgewater, NJ
05.2023 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Maintained product knowledge to effectively communicate benefits and features to customers.
- Operated point-of-sale system accurately, processing transactions efficiently while minimizing errors.
- Trained new associates on product knowledge, customer engagement techniques, and operational procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Social Sciences
Raritan Valley Community College
Somerville, NJ06-2027
High School Diploma -
Bridgewater- Raritan High School
Bridgewater, NJ06-2024
Skills
- SLA management
- Service level agreement management
- Escalation handling
- Incident management
- Team management
- Relationship building
- Feedback management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Support Lead
Five Below
06.2026 - Current
Sales Associate
Bath and Body Works, Limited Brands
05.2023 - Current
No Degree - Social Sciences
Raritan Valley Community College
High School Diploma -
Bridgewater- Raritan High School