Valeria Hodge
Miami
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Moxies
09.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Communicated effectively with servers and kitchen staff to enhance service flow.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Monitored dining room activity to ensure guest satisfaction throughout meals.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
Club Studio
03.2025 - 09.2025
- Assisted customers with membership selection and answered to inquiries to enhance customer experience.
- Participated in training sessions to develop product knowledge and sales techniques.
- Educated customers on membership benefits and promotional offers to drive sales growth.
- Supported promotional events by setting up displays and engaging with potential customers.
- Built relationships with customers to encourage repeat business.
- Followed up with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant gyms, studios, and services.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to improve overall sales performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the fitness industry.
- Organized in-store promotions including flyers and events to increase foot traffic and drive additional sales opportunities.
- In-person and door-to-door marketing to build clientele.
Sales Associate
Storm Miami
01.2025 - 03.2025
- Face-to-face marketing, collecting donations for Autism Spectrum Disorder Foundation (ASDF).
- Collaborated with team members in daily marketing training to refine presentation and pitch.
Dance Instructor
Message in Motion
05.2023 - 07.2024
- Developed engaging lesson plans tailored to diverse student skill levels.
- Instructed classes in various dance styles, enhancing students' technical abilities and creativity.
- Facilitated a positive learning environment through effective communication and encouragement.
- Organized and coordinated dance performances, showcasing student achievements and teamwork.
Dance Instructor
Kids in Motion
12.2022 - 12.2023
- Choreographed and taught dances to children aged 5-13.
- Assessed student progress, providing constructive feedback to foster improvement.
- Implemented innovative teaching techniques to enhance student engagement and retention.
- Maintained a safe studio environment by enforcing safety protocols during lessons and rehearsals.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
VIP Bottle Server
Ultrabar
07.2021 - 05.2022
- Provided exceptional customer service to VIP guests, ensuring a memorable experience.
- Managed drink orders efficiently, maintaining high standards of speed and quality.
- Collaborated with staff to coordinate outfits and beverage pairings for exclusive events.
- Maintained cleanliness and organization of service areas to enhance guest satisfaction.
- Developed strong relationships with repeat customers, fostering loyalty and engagement.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Server
Ted's Bulletin
03.2021 - 07.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Assisted in training new staff on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Server
Bertuccis Restaurant
12.2020 - 03.2021
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Monitored guest satisfaction, promptly resolving issues to ensure positive experiences.
- Implemented improvements in workflow processes to enhance service speed and quality.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Sharetea
12.2019 - 08.2020
- Delivered high-quality beverages in fast-paced environment, ensuring customer satisfaction and repeat business.
- Trained new staff on beverage preparation techniques and customer service standards to maintain quality and efficiency.
- Maintained cleanliness of workstations and adherence to health regulations, enhancing overall store appearance.
- Developed seasonal beverage offerings through collaboration with team members, increasing customer engagement and sales.
- Managed inventory levels and placed orders to ensure availability of ingredients, reducing waste and optimizing supply chain.
- Implemented streamlined processes for order fulfillment, improving workflow efficiency during peak hours.
Dance Teacher's Assistant
McGrath Academy of Irish Dance
08.2018 - 03.2020
- Assisted lead instructor in choreographing and delivering engaging dance lessons to diverse age groups.
- Coordinated and organized class materials, ensuring efficient preparation for each session.
- Implemented feedback from instructors to enhance student performance and engagement.
- Mentored junior assistants, fostering a collaborative learning environment within the team.
Education
Bachelor of Arts - Political Science
Christopher Newport University
Newport News, VA05-2024
Associate of Arts - Psychology
James Madison University
Harrisonburg, VA05-2024
High School Diploma -
West Springfield High School
Springfield06-2020
Skills
- Client support
- Effective multitasking
- Welcoming guests
- Continuous skill development
Certification
Personal Training Certification NASM CPT/CNC- September 2025-December 2025
200hr Yoga Teacher Training, Yoga Renew September 2024-December 2024
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Hostess
Moxies
09.2025 - Current
Sales Associate
Club Studio
03.2025 - 09.2025
Sales Associate
Storm Miami
01.2025 - 03.2025
Dance Instructor
Message in Motion
05.2023 - 07.2024
Dance Instructor
Kids in Motion
12.2022 - 12.2023
VIP Bottle Server
Ultrabar
07.2021 - 05.2022
Server
Ted's Bulletin
03.2021 - 07.2021
Server
Bertuccis Restaurant
12.2020 - 03.2021
Barista
Sharetea
12.2019 - 08.2020
Dance Teacher's Assistant
McGrath Academy of Irish Dance
08.2018 - 03.2020
Bachelor of Arts - Political Science
Christopher Newport University
Associate of Arts - Psychology
James Madison University
High School Diploma -
West Springfield High School