Valeria Holguin
El Paso,TX
Summary
Hardworking student committed to learning and developing skills in guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dillards
07.2023 - Current
- Provide exceptional care to all of our valued guests and are able to achieve personal sales goals while helping the team reach its objectives.
- Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
- Engage with customers to effectively build rapport and lasting relationships.
- Solve customer challenges by offering relevant products and services.
- Answer customer questions about products and services, helped locate merchandise, and promoted key items.
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
School Based Caseworker
Emergence Health Network
11.2020 - 06.2023
- Provides on-going case management services, skills training and rehabilitation services for youth/children with mental illnesses in school settings.
- Develops individualized course of treatment for each client, consistently meeting their needs according to level of care.
- Develops safety plans for children, including recovery plans and assessments.
- Monitors and documents status updates on health and wellbeing of each child under care or assessment.
- Maintains updated progress notes and case record, and documented children's progress in recreational activities, treatment plans, and education.
- Follows strict policies and procedures to maintain client confidentiality and keep data private.
- Offers services such as emergency response, family support and case management to meet individual child objectives.
Children and Adolescent Rehabilitation Specialist
La Familia Del Paso
05.2020 - 11.2020
- Provided mental health rehabilitative service's to assist assigned individuals in achieving an optimal quality of life including symptom management, medication education/monitoring, community living skills, chemical dependency treatment, and employment related skills to maintain community tenure (16 years and older).
- Provided consumer with evidenced based techniques to improve life/coping skills to aid in acclimating to the community.
- Provided skills training for parents to assist parent in coping with their child's diagnosis and identified behaviors.
Skills Trainer, QMHP-CS
Atlantis Health Services
03.2020 - 05.2020
- Under the direct supervision of the Director of Psychosocial Rehabilitative Program, provided on-going management services for children/adolescents and adults with mental illness.
- Responsible for completing and managing the assessments as per State requirements for consumers as well as updating their chart with the most updated authorization and assessment and completing treatment plans for consumers.
- Case manager performs uniform assessments as per the Clinical Management for Behavioral Health Services (ANSA or CANS) based on the Texas Department of State and Health Services.
- Assisted clients in finding resources in the community
Reading Lab Clerk
El Paso Community College - Valle Verde Campus - EPCC VV
10.2015 - 05.2017
- Worked closely with school faculty to provide student's progress and ensure that required reading curriculums are being met and completed.
- Assisted with the coordination and occasional supervision of students during instructional time.
- Tracked and provided accurate grades of students in Reading courses.
- Assisted with other duties in Reading Lab
- Utilized Microsoft Office when needed
Education
Associate of Science - Psychology
El Paso Community College
El Paso, TX05.2017
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX12.2019
Master of Science - Mental Health Counseling
The University of Texas At El Paso
El Paso, TX06.2025
Skills
- Empathetic
- Active Listening
- Strong Oral Communication Skills
- Observant
- Multicultural Competency
- Problem Solving
- Critical Thinking
- Organizational skills
- Ability to Multitask
- Detail-Oriented
- Knowledge in Microsoft Office
- Bilingual
Timeline
Sales Associate
Dillards
07.2023 - Current
School Based Caseworker
Emergence Health Network
11.2020 - 06.2023
Children and Adolescent Rehabilitation Specialist
La Familia Del Paso
05.2020 - 11.2020
Skills Trainer, QMHP-CS
Atlantis Health Services
03.2020 - 05.2020
Reading Lab Clerk
El Paso Community College - Valle Verde Campus - EPCC VV
10.2015 - 05.2017
Associate of Science - Psychology
El Paso Community College
Bachelor of Arts - Psychology
The University of Texas At El Paso
Master of Science - Mental Health Counseling
The University of Texas At El Paso
Similar Profiles
Wande RewetaWande Reweta
Sales Manager at DillardsSales Manager at Dillards
JESSICA GONZALESJESSICA GONZALES
Luxury Cosmetic Manager at DillardsLuxury Cosmetic Manager at Dillards
Victoria CavazosVictoria Cavazos
Sales Associate at DillardsSales Associate at Dillards
Rene De La TorreRene De La Torre
Sales Associate at DillardsSales Associate at Dillards
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members