Valeria Hung Trujillo

· Customer Support crew-members connect with customers over the phone or online through live chat, social media and email. Across a range of situations, they are natural problem-solvers who offer helpful solutions and products to customers in a 24/7 operation. Most roles are based out of Salt Lake City or Orlando, where crew-members have the opportunity to work from home.

• Resolve complex Crew-member and customer service issues
• Resolve and assist with operational Crew-member escalations
• Work with various departments and provide, when necessary, assistance in projects to move initiatives forward
• As needed, take Customer escalations and own recovery
• Send and receive email and Microsoft Teams correspondence
• Research and troubleshoot errors/inconsistencies with flight information, compensation requests, and specific details in tools including (but not limited to) Sabre Interact and in line with company policies and procedures.
• Other duties as assigned

• Answering and directing phone calls to relevant staff
• Assisting general manager with multiple duties, scheduling meetings and appointments when needed
• Organizing filing system with different clients and vendors, taking notes in meetings and preparing documents for accounting department
• Ordering and taking stock of office supplies, writing and issuing emails to teams and departments on behalf of teams, finding ways to improve administrative processes
• Processing and directing mail and incoming packages or deliveries
• Greeting and directing visitors and new staff to the organization
• Assisting in new offers and development of ideas for the restaurants
• Handle all levels of recruitment for seven restaurant locations
• Review direct applicants through various recruitment platforms
• Data entry of interviewing of applicants to provide input and recommendations to the hiring managers
• HR administrative tasks assigned by manager and director
• Responsible for preselecting candidates in accordance with mission, vision and values of Company
• Conduct first step interviews and select second step interviews with managers

• The key responsibility is providing the care and support necessary to help elevate the quality of life of the individual with special needs
• Assist with daily activities such administering medicine, serving meals, running errands, providing companionship, helping with personal care, providing guidance to be independent, have full management of health concerns and treatments as well as constantly reporting to family members
• Providing excellent knowledge of emergency response and first aid, as taking vitals as needed
• Administering medication, attending doctors' appointments, and refill prescriptions
• Help with personal development providing support with hobbies, studies, and social activities
• Assist with speech and language skills to facilitate the personal, social, and intellectual development

Seasonal

• This was a work from home seasonal position and the responsibility is to deliver timely, accurate and professional customer service to all amazon customers, assisting customer in expediting orders and correcting post sales problems and communicate primarily through email, mail, chat and phone, utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
• Always being an action-oriented, flexible problem solver to a huge variety of customer issues with their orders, shipments, devices and technology.

• Take food and beverage orders
• Answer questions regarding prices, substitutions, quality or quantity of menu items and/or availability of menu items
• Take phone calls and answers any question to assist customers by location or takeout orders
• Handled payments by cash, credit cards, gift certificates and coupons
• Count money in cash drawers to ensure amounts are correct and that there is adequate change
• Complete daily, weekly and monthly sales report
• Assist with new employee training, including restaurant full menu and its policies.

• Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Benchmarks’ high standards of quality.

• Always Travel With Us
• A travel agent's role is to help people plan, choose and arrange their holiday
• They also offer advice and opinions on where to go and local tourist attractions, events and customs
• Travel coordinators receive
• INBOUND
• Calls from people who are already interested in traveling
• Introduce potential clients to the benefits of traveling with us
• All calls are pre-qualified
• Educate, inspire and help the client book their dream trip
• Pre-qualify callers and transfer to sales department

Seasonal

• Promoting products, services and brands to an audience of both existing and potential customers
• Help increase sales by raising the profile of your business, through targeted promotional marketing campaigns and strategies
• Train new sales representatives by conducting orientation to sales process Teaching new skills and knowledge to employees, and update employees on company goals and procedures
• Develop individual coaching plans; providing resources and assistance; scheduling orientation drive-alongs with senior representatives
• Management of territory, conduct workshops, and run campaign meetings
• Participate in business trips and market research
• Interior design & décor

(Grand Opening Project)

• Estimate material requirements and costs, and present design to client for approval
• Confer with client to determine factors affecting planning interior environments, such as budget, architectural preferences, and purpose and function
• Advise client on interior design factors, such as space planning, layout and utilization of furnishings and equipment, and color coordination
• Select or design, and purchase furnishings, art works, and accessories
• Formulate environmental plan to be practical, esthetic, and conducive to intended purposes, such as raising productivity or selling merchandise.

• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships
• Assists in maintaining professional front desk and reception area
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records
• Assists in maintaining cleanliness of therapy rooms, common areas and storeroom
• Various duties as assigned by Clinic Management
• Handled payments by cash, credit cards, gift certificates and coupons
• Count money in cash drawers and Complete daily sales report.

• Scheduling appointments and greeting patients and visitors
• Answering multiline phone calls and manage voicemails
• Check in/out duties and insurance verification and co-pays
• Patient's charts typed up, and update EMR
• Prepared physician referrals and authorizations
• Assisted with managing the physicians' surgeries and scanned relevant medical records
• Give samples and sell products to patients and manage different types of payments
• Keep the front desk area organized and clean, including complementary drinks and cookies for guests

• Disposition each patient in the MSM system, recording the surgical time, procedure, and staff
• Also recording PACU times and activities performed for each patient
• Review each patient’s surgical record, and recovery room record to assure that the records are complete and accurate
• Review surgical charge sheet for accuracy and enter appropriate charges on each surgical patient
• Maintain legal surgical log, recording all patients
• Review each patient’s surgical and post-op record to ensure that the nursing documentation of the patient’s care and treatment times are included in the patient’s records
• Protect the legal and financial standing of Health Central by ensuring that the appropriate documentation is received and processed from all outside vendors involved in each surgical case
• Act as a backup for the surgical concierge/receptionist when is necessary and perform general functions of that position
• Check in/out all patients scheduled for surgery, and their families
• Keep families informed about the procedure at all times, by giving the constant updates from nurses and doctors
• Keep the front desk area organized and clean, including complementary drinks and cookies for guests, Notify surgical supervisor /or director of surgical services of matter requiring attention.

(Grand Opening Project)

• Estimate material requirements and costs, and present design to client for approval
• Confer with client to determine factors affecting planning interior environments, such as budget, architectural preferences, and purpose and function
• Advise client on interior design factors, such as space planning, layout and utilization of furnishings and equipment, and color coordination, Select or design, and purchase furnishings, art works, and accessories
• Formulate environmental plan to be practical, esthetic, and conducive to intended purposes, such as raising productivity or selling merchandise.

• Handled payments by cash, check, credit cards, gift cards, vouchers or automatic debits
• Count money in cash drawers at the beginning of shifts to ensure amounts are correct and that there is adequate change
• Provided customer service at register for returns, layaways, fitting room, answers phone calls and provide information (store credit card, offers, policies, etc) to several customers daily
• Assist with new employee training procedures including store policies
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients