Valeria Idrogo
Sunrise,FL
Summary
Highly-motivated individual with over 5 years of experience in driving revenue and exceeding sales targets in diverse retail environments. Recognized for exceptional communication and interpersonal skills that build strong customer relationships and enhance client loyalty. Committed to fostering a positive team culture while achieving individual and team goals. Strong work ethic and core values.
Overview
6
6
years of professional experience
Work History
Client Advisor
ETRO
Sunrise, FL
05.2023 - Current
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Collected customers information and added it to database to be able to contact them and create a stronger relationship with them.
- Used the tools provided: work email and work cell phone to stay in contact with the clients and inform them about current promotions, new arrivals and answer any of their inquiries.
- Managed a client book. Kept it organized, up to date and used it as a tool to maintain a successful outreach.
Keyholder
Solstice Sunglasses
Sunrise, FL
08.2019 - 05.2023
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained constant contact with corporate through emails, phone calls, and video calls.
- Set up visually appealing promotional displays.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Responded to safety and loss prevention incidents.
- Trained and supervised the new employees.
Sales Associate Specialist
Kipling-VF
Sunrise, FL
05.2018 - 03.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
Associate of Arts - Marketing
Broward College
Fort Lauderdale, FL05-2025
Skills
- Quick learner
- Teamwork
- Organization
- Negotiation skills
- Relationship building
- Communication skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited
Accomplishments
- Earned bilingual certificate in high school.
- Top salesperson 2022.
- Miss Teen Nueva Esparta 2016.
- Miss Teen Venezuela 2017.
Timeline
Client Advisor
ETRO
05.2023 - Current
Keyholder
Solstice Sunglasses
08.2019 - 05.2023
Sales Associate Specialist
Kipling-VF
05.2018 - 03.2020
Associate of Arts - Marketing
Broward College
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