Valeria Ignacio-Quinto
Waterloo
Summary
I would say I'm friendly and maintain a positive attitude regardless of what position I'm in. I have dealt with cash transactions that have gone wrong such as overcharging a guest on accident or undercharging however I've always tried to fix the issue myself before calling a manager. I want to ensure that everybody who is handled by me goes through a smooth and quick process.
Overview
3
3
years of professional experience
Work History
Concessions Cashier
Marcus Theaters
Waterloo, IA
06.2025 - Current
- Maintained cleanliness and organization of concessions area
- Assisted in training new cashiers and customer service techniques.
- Resolved customer complaints, ensuring positive guest relations.
- Collaborated with team members to help with workflow during rushes.
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
Restaurant Waiter
Olive Garden Restaurant
Waterloo, IA
11.2023 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in menu recommendations and promoted specials//events.
- Coordinated table settings and maintained cleanliness to uphold restaurant standards.
- Processed orders efficiently using POS system, minimizing wait times for customers.
- Maintained clean and organized dining areas
Education
Associate of Arts - Elementary Education
Hawkeye Community College
Waterloo, IA05.2029
Skills
- Payment management
- Customer order fulfillment
- Fluent in Spanish
- Supply restocking
- Event preparation
- Fast and efficient service worker
Languages
Spanish
Native or Bilingual
Timeline
Concessions Cashier
Marcus Theaters
06.2025 - Current
Restaurant Waiter
Olive Garden Restaurant
11.2023 - 12.2024
Associate of Arts - Elementary Education
Hawkeye Community College