Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valeria Jimenez

North Bergen,NJ

Summary

Bilingual certified B2 TOEFL; With great ability to work in a team. Dynamic. Willingness to take on new challenges; willingness to take on roles that involve leadership, management, responsibility and commitment, aware of the sense of urgency.

Serious, responsible young woman, with people skills, communication skills and empathy. Proactive, creative. With expectations towards new knowledge and gaining work experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

City Bistro
04.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Answered customer questions about hours, seating, and menu information.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.

Customer Service Representative

TaskUs
02.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Community Manager

Maria Cabarcas Cosmiatra
01.2022 - 01.2023
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Planned and executed promotional activities to maintain and increase the community engagement.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Developed creative campaigns for social media platforms.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed and reported social media and online marketing campaign results.
  • Reviewed marketing materials and documents for brand accuracy and trending design.
  • Recorded and edited videos for social media content.

Translator and Interpreter

Maria Cabarcas Cosmiatra
01.2022 - 01.2023
  • Translated documents from English to Spanish.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Repeated and restructured complex translations to optimize understanding.
  • Provided verbal summaries of non-English documents for immediate use.
  • Customer service for the clinic foreign clients.
  • Translation of medical consultations and procedures for non-Spanish speaking clients.

Server

Pizzarelos
05.2019 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Nuestra Señora De La Gracia
Colombia
07.2022

Skills

  • Multi-Line Telephone Systems
  • Menu Memorization
  • Greeting and Escorting Guests
  • Guest Relations
  • Guest Flow
  • Warm and Friendly
  • Interactive Communication Skills
  • Billing and Payment Processing
  • Operate Cash Register
  • Front of House Management
  • Drink Orders and Service
  • Assigning Tables

Certification

TOEFL Junior Standard B2 Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

City Bistro
04.2023 - Current

Customer Service Representative

TaskUs
02.2022 - 01.2023

Community Manager

Maria Cabarcas Cosmiatra
01.2022 - 01.2023

Translator and Interpreter

Maria Cabarcas Cosmiatra
01.2022 - 01.2023

Server

Pizzarelos
05.2019 - 12.2022

High School Diploma -

Nuestra Señora De La Gracia

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Valeria Jimenez