Valeria Jimenez
Rocky Hill
Summary
Motivated insurance professional with active licenses in Life, Health, Property, and Casualty. Currently helping clients protect what matters most at State Farm by providing personalized coverage solutions that fit their unique needs. Dedicated to growing within a company where I can continue connecting with people, helping them feel protected, valued, and confident in their coverage, all while driving results and exceeding sales goals. I value putting people first, being somewhere I can continue building meaningful relationships and expanding my reach. All while connecting with more individuals and families, and creating a positive impact through protection and service.
Overview
2
2
years of professional experience
Work History
Insurance Agent
State Farm
11.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
- Fostered team-oriented environment that encouraged collaboration and shared success among agents.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Restaurant Server
Aj Hibachi Steakhouse
04.2024 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Medical Receptionist
Community Health Center
04.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
Business
Middlesex Community College
Middletown, CT06-2027
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Upselling
- Cold calling
- Client retention
- Leads prospecting
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
State Farm
11.2024 - Current
Restaurant Server
Aj Hibachi Steakhouse
04.2024 - 11.2024
Medical Receptionist
Community Health Center
04.2023 - 08.2023
Business
Middlesex Community College
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