VALERIA JOHNSON
Akron,OH
Summary
Analytical and adaptable professional with extensive experience in behavioral health support and case management. Proficient in documentation, communication, and care coordination within complex systems. Recognized for reliability and empathy, fostering trust with clients, families, and community partners. Committed to continuous learning and delivering impactful service in diverse environments.
Overview
30
30
years of professional experience
Work History
CARE COORDINATOR / CASE MANAGER (Ohio Rise)
Coleman Health Services
Akron, Ohio
10.2025 - Current
- Coordinated behavioral health and social service supports across providers, schools, and community systems to ensure integrated care for youth and families.
- Supported youth and families through comprehensive care planning and follow-up to connect them with appropriate services and resources.
- Communicated consistently with families, providers, and partner agencies to foster continuity of care and enhance service delivery.
- Monitored safety concerns, risk factors, and follow-up needs, consulting with supervisors.
- Track tasks, deadlines, and follow‑ups to ensure coordinated service delivery.
- Maintain timely, accurate, and compliant documentation within the electronic health record (EHR).
- Participate in team meetings, required trainings, and individual supervision to support professional growth and program quality.
ACCOUNT DEVELOPMENT SPECIALIST II
FedEx Custom Critical
Green, Ohio
09.2015 - 09.2024
- Fostered strong customer relationships that resulted in increased new and repeat business opportunities.
- Strengthened customer loyalty through effective communication and prompt responses.
- Built relationships with customers and community partners, promoting long-term business growth.
- Developed and maintained a diverse client base.
- Demonstrated persuasive, composed professionalism to build customer trust.
- Generated quotes and solutions for customer shipments.
- Performed effectively in a self‑directed environment, managing daily operations and decisions.
COUNSELOR ASSISTANT / CLINICAL CASE MANAGER
Quest Recovery and Prevention Services
Canton, Ohio
08.2013 - 09.2015
- Conducted comprehensive assessments and compiled essential documentation to inform treatment decisions.
- Developed individualized counseling plans with short‑ and long‑term goals.
- Used cognitive behavioral strategies to help clients recognize and redirect poor habits.
- Facilitated group counseling sessions to promote client growth and enhance community support.
- Streamlined intake and admission processes for smooth client transitions.
- Organized and maintained client case files; generated reports for court and probation to ensure compliance and support legal processes.
- Assessed client progress and reported findings to relevant authorities.
PROGRAM ASSISTANT
Quest Recovery and Prevention Services
Canton, Ohio
05.2012 - 08.2013
- Oversaw medication administration and conducted urine drug screenings to ensure resident safety and compliance.
- Recorded resident progress notes and daily occurrences to maintain accurate documentation for care coordination.
- Supported daily program operations and resident activities.
- Supported clients with daily living needs to enhance wellness and boost self-esteem.
- Compiled and organized various forms, reports, and logs to ensure accurate HR documentation.
- Managed paper and electronic filing systems and handled incoming/outgoing communication.
- Prepared clear, well‑formatted documents and reports.
- Trained and supervised employees on office policies and procedures.
CUSTOMER SOLUTIONS SPECIALIST – INTERNATIONAL
YRC Logistics
Akron, Ohio
10.1995 - 02.2010
- Provided tailored solutions and alternatives that increased customer satisfaction and loyalty.
- Communicated with customers to effectively close resolved issues, enhancing overall service experience.
- Resolved customer inquiries and complaints promptly.
- Educated customers on billing, payment processing, and support procedures.
- Managed international shipment tracking and tracing, ensuring timely delivery and resolution of expedited processes.
- Monitored documentation for Canada and Mexico border clearance.
- Followed customer service policies to meet organizational and industry standards.
- Attended internal training sessions to enhance customer service skills.
- Maintained detailed records of training sessions and quality assurance processes.
Education
Master of Arts - Clinical Counseling (Education)
Malone College
Canton, OH05.2012
Bachelor of Arts - Communications
Hiram College
Hiram, OH05.2005
Associate of Applied Business - Transportation
University of Akron
Akron, OH12.1989
Skills
- Care coordination
- Treatment Planning
- Documentation & EHR Proficiency
- Progress monitoring
- Policy adherence
- Account Management
- CRM & Data Entry
- Attention to Detail
- Organizational skills
- Critical thinking
- Team Collaboration
- Adaptability
- Interpersonal communication
- Verbal communication
- Empathy
- HIPAA compliance
- Document Development
Affiliations
Delta Nu Alpha Transportation Fraternity, Member
Timeline
CARE COORDINATOR / CASE MANAGER (Ohio Rise)
Coleman Health Services
10.2025 - Current
ACCOUNT DEVELOPMENT SPECIALIST II
FedEx Custom Critical
09.2015 - 09.2024
COUNSELOR ASSISTANT / CLINICAL CASE MANAGER
Quest Recovery and Prevention Services
08.2013 - 09.2015
PROGRAM ASSISTANT
Quest Recovery and Prevention Services
05.2012 - 08.2013
CUSTOMER SOLUTIONS SPECIALIST – INTERNATIONAL
YRC Logistics
10.1995 - 02.2010
Master of Arts - Clinical Counseling (Education)
Malone College
Bachelor of Arts - Communications
Hiram College
Associate of Applied Business - Transportation
University of Akron