Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Valeria Lopez

811 LENORA AV Del Rio,TX

Summary

Dynamic logistics and accounting professional with proven leadership at Envoy Air, recognized for enhancing operational efficiency and achieving top station rankings. Skilled in accounts payable and employee training, I excel in critical thinking and cross-functional collaboration, driving results through effective communication and meticulous attention to detail.

Overview

12
12
years of professional experience

Work History

Logistics/Assistant Accountant

Royal Express
Del Rio, TX
07.2023 - 11.2024
  • Generated reports detailing goods movement from origin to destination points.
  • Prepared documentation including bills of lading and commercial invoices for customs clearance.
  • Maintained accurate shipping records, ensuring compliance with regulations.
  • Automated office operations, managed client correspondence, and provided record tracking services.
  • Conducted training sessions for new employees on control desk systems.
  • Resolved discrepancies between payments received and outstanding invoices efficiently.
  • Performed clerical duties such as data entry, document scanning, and filing paperwork.
  • Reviewed invoices for accuracy before processing payments.
  • Assisted in month-end and year-end closing processes.
  • Matched orders with invoices and recorded required information.

Customer Service Supervisor

Envoy Air
Del Rio, TX
11.2019 - 04.2023
  • Supervised 20 employees, achieving top 5 station ranking in region for six consecutive months.
  • Coordinated daily station operations, ensuring safe environment and on-time service.
  • Managed scheduling and manpower utilization to optimize operational coverage and efficiency.
  • Collaborated with Transportation Security Administration (TSA) and local police on security issues.
  • Maintained safety, reliability, and consistency in operational processes.
  • Delivered continuous training to enhance associate performance and customer relations.
  • Mentored new employees in ground and administrative functions, providing constructive feedback.

Airport Customer Service Agent

Envoy Air
Del Rio, TX
07.2019 - 11.2019
  • Achieved promotion to supervisor position within four months.
  • Directed incoming and outgoing aircraft on taxiway for safe, timely departures and arrivals.
  • Oversaw loading, unloading, sorting, and transferring of baggage, cargo, and company materials.
  • Executed reservation and ticketing processes using company software.
  • Managed gate, ramp, and cabin services for each flight efficiently.
  • Collaborated with internal team to ensure safety and punctuality during departures.
  • Resolved customer issues promptly to maintain high satisfaction levels.

Accounting Assistant • Muebleria Navarro SA De CV

MUEBLERIA NAVARRO SA DE CV
ACUNA COAH
02.2013 - 08.2015
  • Processed paperwork for new employees following company recruiting procedures.
  • Entered accurate employee information into payroll system promptly.
  • Controlled incoming and outgoing payments, balancing bank accounts for all stores.
  • Coordinated purchase orders and managed accounts payable for vendors and franchise stores.
  • Maintained accounting integrity through proper organization of accounts.
  • Utilized interpersonal skills to communicate effectively with team members daily.
  • Managed inventory control in Aspel system to identify profit sources and excess stock.
  • Delivered customer service to both prospective and existing clients.

Cashier

Muebleria Navarro SA de CV
MEX
06.2012 - 01.2013
  • Processed daily internal and external financial transactions, including cash, checks, and credit cards.
  • Issued receipts and tracked all transactions meticulously.
  • Entered relevant data into Aspel invoice system for invoicing and shipping processes.
  • Balanced cash register at day's end to ensure accuracy in funds.
  • Employed loss prevention techniques during cash handling and basic math operations.
  • Verified employee attendance and hours worked, maintaining accurate records.
  • Processed employee paychecks and paystubs with required documentation.
  • Managed warehouse inventories, coordinating with vendors for merchandise processing.

Education

Some College (No Degree) -

UNIVERSIDAD DEL VALLE DE MEXICO
MONTERREY NL MEX
06.2015

High School Diploma -

CBTIS 54
ACUNA COAH MEX
07.2011

Skills

  • Customer service
  • Critical thinking
  • Decision making
  • Computers and electronics
  • Learning strategies
  • Bilingual communication
  • Accounts payable and payroll
  • Inventory management
  • Leadership skills
  • Schedule coordination
  • Cross-functional collaboration
  • Employee training

Additional Information

TRAINING ANALYSIS:

Leadership

Drug and Alcohol Training DOT

Customer Care Guidance for Customer Service Managers

Dangerous Goods

OSHA Hazard Communication

Ground Operations

Safety and Human Factors

Elevate don't Escalate

Environmental Awareness

Compliance

Injury Prevention for Every Body

Personal Protective Equipment

Sensitive Security Information

Timeline

Logistics/Assistant Accountant

Royal Express
07.2023 - 11.2024

Customer Service Supervisor

Envoy Air
11.2019 - 04.2023

Airport Customer Service Agent

Envoy Air
07.2019 - 11.2019

Accounting Assistant • Muebleria Navarro SA De CV

MUEBLERIA NAVARRO SA DE CV
02.2013 - 08.2015

Cashier

Muebleria Navarro SA de CV
06.2012 - 01.2013

Some College (No Degree) -

UNIVERSIDAD DEL VALLE DE MEXICO

High School Diploma -

CBTIS 54

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