Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Lopez

New Windsor,NY

Summary

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates, and monitors the performance of all service department staff. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Pizza Shop Supervisor

Adams Fairacre Farms
Middletown, NY
01.2025 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to maintain a positive work atmosphere.
  • Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
  • Enforced company policies and standards to ensure compliance with regulations.
  • Maintained inventory levels by ordering supplies as needed.

Pizza Shop Prep Personel

Adams Fairacre Farms
Newburgh, NY
10.2019 - 01.2025
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

General Manager of Food Service

TGI Fridays
Middletown, NY
05.2015 - 10.2019
  • Managed staff scheduling to ensure optimal coverage during peak service hours.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Handled customer complaints and feedback, implementing changes to improve service.

Education

High School Diploma -

Puebla American School
Puebla Mexico
06-1997

Skills

  • Communication skills
  • Conflict resolution
  • Problem solving
  • Time management
  • Team collaboration
  • Policy enforcement
  • Customer service
  • Inventory management

Languages

Spanish
Professional
English
Professional

Timeline

Pizza Shop Supervisor

Adams Fairacre Farms
01.2025 - Current

Pizza Shop Prep Personel

Adams Fairacre Farms
10.2019 - 01.2025

General Manager of Food Service

TGI Fridays
05.2015 - 10.2019

High School Diploma -

Puebla American School

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