Valeria Lopez
Laredo,TX
Summary
Empathetic customer care representative with a background in security. Known for strong adaptability and complaint handling skills, with a commitment to fostering relationships and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Level 2 Guard
Task Force Security
Laredo, TX
10.2024 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to detect and prevent security breaches.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Assisted in training new security personnel on procedures and protocols.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
Customer Care Representative
Gamez and Son Funeral
Laredo, TX
02.2022 - 04.2024
- Collaborated with families to select appropriate cosmetic applications and styles for memorialization.
- Maintained cleanliness and organization of workstations and tools, adhering to safety protocols.
- Managed incoming inquiries through phone, email, and in-person interactions to provide timely support.
- Developed personalized follow-up communication to enhance customer satisfaction post-services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Assisted families in planning and arranging funeral services with empathy and professionalism.
- Collaborated with team members to ensure smooth operations during services and events.
Cleaning Buffing and Polishing Floors
Prestige Maintenance
Laredo, TX
03.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Lyndon B.Johnson
Laredo, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Level 2 Guard
Task Force Security
10.2024 - Current
Customer Care Representative
Gamez and Son Funeral
02.2022 - 04.2024
Cleaning Buffing and Polishing Floors
Prestige Maintenance
03.2021 - 01.2022
High School Diploma -
Lyndon B.Johnson