Valeria Macias
Rome,Illinois
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server/To-Go Specialist
Olive Garden
02.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
Chipotle Crew Member/Certified Trainer
Chipotle Grill
07.2018 - 02.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, online orders and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Adhered to class plan and deadline-oriented training schedule.
Education
Bachelor of Science - Nursing
Saint Xavier University
Chicago, IL05.2024
High School Diploma -
Plainfield East High School
Plainfield, IL05.2020
Skills
- Suggestive Selling
- Quality Control
- Cash Handling
- Dining Customer Service
- Food Sales and Promotion
- Sales Expertise
- Guest Relations Management
- To-Go Order Preparation
- Food Safety Oversight
- Sales Techniques
- Hospitality Service Expertise
- Service Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server/To-Go Specialist
Olive Garden
02.2020 - Current
Chipotle Crew Member/Certified Trainer
Chipotle Grill
07.2018 - 02.2020
Bachelor of Science - Nursing
Saint Xavier University
High School Diploma -
Plainfield East High School
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