Summary
Overview
Work History
Education
Skills
Languages
Contact Objective
Timeline
Generic

VALERIA MARTINEZ

Houston,Texas

Summary

Searching for opportunities that will allow me to grow my work skills in a professional environment Efficient Front of House Server known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, conflict resolution, and time management. Excel in active listening, communication, and teamwork, ensuring seamless dining experiences for guests.

Overview

4
4
years of professional experience

Work History

Front of House Server/Hostess

Hopdoddy Burger Bar
04.2024 - Current
  • Provided customer service through phone calls, answered questions, and provided resolutions of enquiries
  • Cashier duties including handling tip out, customer orders, and the use of POS systems
  • Offered memorable experiences to guest ensuring repeat dining when serving

E-Commerce Shopper

H-E-B
01.2023 - Current
  • Provided customer service through calls, answered questions, and provided resolutions to inquiries.
  • Managing Time Charts.
  • Processing orders through the e-commerce system.
  • Followed and maintained knowledge of food safety guidelines, as well as having regular training.
  • Following proper sanitation guidelines.

Team Member

Chick-fil-A
06.2022 - 04.2023
  • Provided customer service through calls, answered questions, and provided resolutions of enquiries
  • Managing Time Charts
  • Processing Orders through E-Commerce system
  • Followed and maintained knowledge on food safety guidelines as well as having regular trainings
  • Following Proper Sanitation Guidelines

Hostess and To-Go Operator

Snooze A.M Eatery
06.2021 - 05.2022
  • Maintained knowledge on up-to-date menu items and specials to proactively recommend food items
  • Taking and Preparing Orders for over 400+ guests daily while maintaining accuracy and curtesy to ensure positive guests experiences
  • Carried out all transactions on cash register, including cash, card payments, and refunds or exchanges
  • Managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift
  • Organized and Scheduled reservations for over 50 customers daily both online and over the phone
  • Demonstrated excellent communication and interpersonal skills when interacting with guests
  • Greeting on average 300 guests per day at the door and escorting them to their tables maintaining accurate wait lists
  • Rotated seating with different servers to ensure even workloads for Servers

Education

Biotechnology

University of Houston
Houston, TX
06-2027

High School -

Houston Academy for International Studies
06.2023

Associate in Arts -

Houston Community College
06.2023

Skills

  • Microsoft Word Certified
  • Proficiency in POS System
  • Managing Time Charts
  • Processing Orders through E-Commerce system
  • Following Proper Sanitation Guidelines
  • Food Handlers licence
  • TABC certified
  • Excellent communication and interpersonal skills
  • Laboratory techniques
  • Order taking
  • Problem solving
  • Dining room prep
  • Food safety awareness
  • Bussing
  • Upselling

Languages

  • English
  • Spanish

Contact Objective

Searching for opportunities that will allow me to grow my work skills in a professional environment

Timeline

Front of House Server/Hostess

Hopdoddy Burger Bar
04.2024 - Current

E-Commerce Shopper

H-E-B
01.2023 - Current

Team Member

Chick-fil-A
06.2022 - 04.2023

Hostess and To-Go Operator

Snooze A.M Eatery
06.2021 - 05.2022

Biotechnology

University of Houston

High School -

Houston Academy for International Studies

Associate in Arts -

Houston Community College

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VALERIA MARTINEZ