Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Martinez

El Paso,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

The Bar Fitness
01.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Compiled information from files and research to satisfy information requests.

Office Manager

Wolf Pack Repair and Renovations
11.2020 - 01.2025
  • Completed bi-weekly payroll for 15 employees.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Interceded between employees during arguments and diffused tense situations.

Medical Assistant

The Good Life Assisted Living and Memory Care
04.2017 - 10.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted disabled clients to support independence and well-being.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Office Manager

H & E Handyman Services
10.2015 - 04.2017
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed day-to-day business operations.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.

Medical Assistant, Office and MA Manager

PVS
02.2013 - 09.2015
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient pulse oximetry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Office Assistant

CKC Heating and Cooling
05.2005 - 09.2012
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Monitored and tracked budgets and expenses.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Gained strong leadership skills by managing projects from start to finish.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.

Education

Bachelor of Science - Medical Assistant

South West University
El Paso, TX
10-2018

Skills

  • Invoice management
  • Recruitment and selection
  • Accurate transaction tracking
  • Supplier collaboration
  • Relationship management
  • Administrative coordination
  • Inventory management
  • Appointment scheduling
  • Mediation and negotiation skills
  • Effective relationship management
  • Team management
  • Contract management
  • Office administration
  • Office management
  • Project coordination
  • Skilled in contract negotiations
  • Team leadership
  • Financial planning and payroll
  • Business management
  • Accounts receivable processing
  • Customer service expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

The Bar Fitness
01.2025 - Current

Office Manager

Wolf Pack Repair and Renovations
11.2020 - 01.2025

Medical Assistant

The Good Life Assisted Living and Memory Care
04.2017 - 10.2018

Office Manager

H & E Handyman Services
10.2015 - 04.2017

Medical Assistant, Office and MA Manager

PVS
02.2013 - 09.2015

Office Assistant

CKC Heating and Cooling
05.2005 - 09.2012

Bachelor of Science - Medical Assistant

South West University

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Valeria Martinez