Valeria Martinez Blanquet
Lake Stevens
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Insurance Customer Service Representative
STATE FARM , LORENZO VALDIVIA JR
06.2017 - Current
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Insurance Customer Service Representative
FARMERS
09.2014 - 02.2016
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Investigated and resolved customer inquiries and complaints quickly.
Insurance Agency Manager
STATE FARM , STEVE SORAPARU
05.2001 - 08.2014
- Increased agency revenue by implementing effective sales strategies and training programs for staff.
- Streamlined operations by adopting innovative insurance processing software, improving efficiency within the team.
- Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations.
- Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.
- Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
- Implemented cross-selling initiatives that increased sales of ancillary products alongside primary policies for added revenue streams.
- Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and inventory management.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
High School Diploma -
MONROE HIGH SCHOOL
MONROE, WA06.1999
Skills
- Customer Service and Assistance
- Resolving Customer Issues
- Accounts Payable and Accounts Receivable
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
STATE FARM , LORENZO VALDIVIA JR
06.2017 - Current
Insurance Customer Service Representative
FARMERS
09.2014 - 02.2016
Insurance Agency Manager
STATE FARM , STEVE SORAPARU
05.2001 - 08.2014
High School Diploma -
MONROE HIGH SCHOOL
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