VALERIA MATINO
Gainesville,GA
Summary
Eager to contribute as a Contractor Success Manager by cultivating strong contractor relationships and providing the guidance, support, and engagement needed for partners to fully leverage financing programs and grow their businesses.
Overview
13
13
years of professional experience
Work History
Loan Processor
Renew Financial
11.2021 - Current
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Cultivate and sustain strong partnerships with contractors, ensuring their needs are consistently met and that they remain fully engaged with our financing programs.
- Partner with the Regional Sales Manager/CSM/Coordinator to boost loan conversions through enhanced contractor engagement and sales support.
- Deliver regular training sessions and provide continuous support to contractors and their teams, ensuring they fully understand and can effectively utilize our products and services.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Ability to analyze AVM, BPO and appraisals to confirm compliance to company standards and value.
- Ability to analyze vesting information and determine the title and ownership of property.
- Research and identify discrepancies, make system corrections, and provide documentation to clients on unpaid balances.
- Analyze 100+ financial records, including income statements, receipts of property tax bill , probate documents.
- Identify applications that require customer verification reported from credit report agencies.
- Provides support as needed; participating directly in issue resolution, and triage in the identification and resolutions of all projects in various systems.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Monitored pipelines to track and log status of pre-ntp and post ntp.
Bilingual- Customer Service Rep II for Medicare and Medicaid/ Claims II
Delta Dental
03.2016 - 10.2021
- Handled customer inquiries/provider inquiries and complaints regarding billing, payment, and service, answering average of 100 calls per day
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Help Desk- Provide technical assistance & support for incoming queries and issues related to software or claims/billing
- Knowledgeable and give guidance on programs as ORL/ NEA/ NPF
- Resolves service problems by clarifying the customer’s complaint, determine the cause of the problem; selecting and explaining the best solution, expediting correction, following up to ensure resolution
- Set Developmental goals of personal growth to continually expand personal communication skills with all clients
- Adapted effectively to unpredictable situations within the work setting
- Reprocess claims due to Pre Auth not received or manual voids
- Evaluated Medicare Service Forms/Member Dissatisfaction for coaching assistance
- Provide accurate, valid and complete information by using the right methods/ tools
- Managed excel spreadsheets for auditing service forms
- Assisting Corro Correspondences and email queries
- Deescalated English and Spanish calls
- Provide feedback to supervisors of individual CSR Performance issues with recommendations for development and discipline in order to attain quality customer service
- Lead/ Mentor new hire employees.
Claims Representative
Access Insurance Company
08.2015 - 09.2015
- Investigate, analyze and document auto claims
- Evaluate attorney claim demands, injuries, treatment and medical records
- Collaborate with peers, such as estimates to identify suspect damages or any unrelated prior damage
- Managed to process material damage, bodily injury, litigation, SUI Claims
- Validate damage is consistent with the report of the accident
- Interview all involved in an accident to determine coverage and liability coverage.
Paralegal
Atlanta Trial Lawyers Group
01.2015 - 08.2015
- Requested Medical Records and LORS/UM to adjustor’s and insurance companies
- Handled multiple case management responsibilities through entire litigation cycle for Kanner and Pintaluga (411 pain)
- Translated for Spanish clients in Mediation
- Organized trial preparation & support including witness list, exhibits and trial binders
- Coordinated, prepared interpreted and translated complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements and legal memorandum.
Claims Representative
Ranstad
07.2012 - 10.2013
- Processed work orders on disconnections, outages and service with wires
- Handling billing arrangements for customers
- Processed complaints and new services
- Processed and managed reports for supervisors and account managers.
Education
Bachelor of Science - Criminal Justice Administration
Westwood College
Atlanta, GA01.2014
Skills
- Bilingual (Spanish- English)
- Attention to Detail
- Teamwork and Collaboration
- Capable of Multitasking and thrives in fast paced environment
- Knowledge of applicable financial documentation and credit guidelines
- Understands confidentiality
- Experience with standard office software applications
Timeline
Loan Processor
Renew Financial
11.2021 - Current
Bilingual- Customer Service Rep II for Medicare and Medicaid/ Claims II
Delta Dental
03.2016 - 10.2021
Claims Representative
Access Insurance Company
08.2015 - 09.2015
Paralegal
Atlanta Trial Lawyers Group
01.2015 - 08.2015
Claims Representative
Ranstad
07.2012 - 10.2013
Bachelor of Science - Criminal Justice Administration
Westwood College