Valeria McCray
Ocala,FL
Summary
Dynamic professional with a proven track record at the Veterans Affairs Medical Center, excelling in conflict management and appointment scheduling. Recognized for enhancing patient satisfaction through effective communication and exceptional customer service. A dedicated team player committed to professionalism and ethics, consistently achieving operational efficiency and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
06.2023 - Current
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Guidance Clerk
Marion County School Board
08.2014 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Finance Assistant
Marion Technical College
08.2014 - 07.2017
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Input financial data and produced reports using [Software].
- Processed daily financial transactions in support of finance team objectives.
- Increased efficiency with thorough maintenance of financial records and documentation.
Section 8 Specialist
Ocala Housing Authority
04.2010 - 09.2014
- Strengthened relationships with local community organizations, enhancing referral networks for potential applicants.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
- Developed training materials for staff members on Section 8 program regulations and best practices, improving overall departmental knowledge.
- Reduced application processing time by implementing effective organizational strategies for managing paperwork.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
- Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
- Ensured timely communication of program updates to stakeholders through well-organized meetings and written correspondence.
- Assisted case managers with caseloads, allowing them to focus on addressing individual tenant needs effectively.
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
Education
North Marion High School
Citra, FLSkills
- Team player
- Excellent time management skills
- Conflict Management
- Appointment scheduling expertise
- Professionalism and ethics
Languages
English
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
06.2023 - Current
Guidance Clerk
Marion County School Board
08.2014 - 06.2023
Finance Assistant
Marion Technical College
08.2014 - 07.2017
Section 8 Specialist
Ocala Housing Authority
04.2010 - 09.2014
North Marion High School
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