Valeria McHenry

• Lead complex business transformation and optimization initiatives for the Digital Strategy and Healthcare departments.
• Coordinate business readiness and optimization efforts across the enterprise to implement new applications and address customer needs.
• Identify business process impacts, and develop a business readiness plan for internal and external customers.
• Create and maintain detailed, end-to-end business process documentation.
• Create keystroke-level desktop procedures and job aids.
• Liaison between the operational teams and support functions (training, communication).
• Facilitate operational and financial risk reviews and develop mitigation plans.
• Collaborate with stakeholders of all levels and functions.
• Communicate regular project status updates, and business readiness updates.
• Author of internal communications, talking points, and change summaries.
• Effectively manage timelines and deliverables.

• Led the transition and decoupling initiative of over 120 positions between continents (America, Asia).
• Coordinated comprehensive training efforts for over 100 newly hired employees.
• Orchestrated the hiring process and organized on-the-job training in multiple locations.
• Acted as the project manager and owned the transition roadmap.
• Documented business processes to identify gaps and drive remediation plans.
• Synthesized cross-functional requirements, and streamlined business functions.
• Managed timelines, deliverables, and operational teams to exceed business expectations.

Managed business process operations of 70+ employees for various departments of GE Healthcare and GE Energy, with four Team Leads as direct reports.

Led business partner relationships across industries and geographies.

Negotiated master service agreements and achieved maintaining financial health.

Identified cross-selling opportunities for existing customers, and advertised processes to prospective new clients.

• Delivered product and process training to Sales Specialists to support GE Healthcare.
• Developed current and future state process documentation to identify process improvement initiatives.
• Conducted a departmental quality check of daily operational activities.
• Organized sales campaigns and developed scripts across various European countries.
• Arranged regional hospital visits for employees.
• Maintained continuous expertise in digital diagnostic imaging products (MRI, CT, X-ray, etc.).

• Conducted marketing campaigns to increase GE Healthcare's sales revenue in the Italian region.
• Developed strategic relationships to better address customers' needs (hospitals, healthcare facilities).
• Used SalesForce to record account details and installed base information, to generate sales leads.
• Maintained up-to-date knowledge of available diagnostic imaging products to best serve customers.