Valeria Mejia
San Jose,CA
Summary
Dynamic and personable professional with experience in managing front-of-house operations as an Event Usher and Restaurant Hostess. Skilled in providing exceptional customer service, ensuring a positive guest experience, and assisting with event coordination. Proficient in greeting and seating guests, managing reservations, and handling inquiries with professionalism. Demonstrated ability to work efficiently under pressure, collaborate with team members, and maintain a welcoming atmosphere. Committed to enhancing guest satisfaction and supporting event success.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Eataly Restaurant
San Jose, California
10.2024 - 12.2025
- Managed reservations and organized seating arrangements efficiently.
- Greeted and welcomed guests at the entrance of the restaurant.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with team members to enhance overall service quality.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Handled guest inquiries and resolved seating issues promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Restaurant Hostess
Augustine
San Jose , CA
03.2025 - 06.2025
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accepted payments from guests for dine-in and take-out foods.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted and welcomed guests at the entrance of the restaurant.
- Maintained cleanliness and organization of the host stand area.
- Greeted customers and escorted them to their tables.
Guest Service Usher
SAP Center At San Jose
San Jose, CA
08.2023 - 03.2024
- Maintained open lines of communication with management regarding any potential concerns or areas for improvement related to guest experiences at the venue.
- Demonstrated a strong commitment to enhancing guest experiences by consistently seeking feedback and incorporating suggestions into future interactions.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided information about current and future events at facility.
- Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
- Ensured smooth flow of traffic within the venue by efficiently managing entry points during high-volume events or peak hours.
- Maintained an extensive knowledge of venue policies, procedures, and offerings to provide accurate information to guests upon inquiry.
- Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
Skills
Organized
Team Collaboration
Bilingual
Guest service
Takes initiative
Positive demeanor
Team player attitude
Strong Work Ethic
Guest relations
Languages
- Spanish
- English
Timeline
Restaurant Hostess
Augustine
03.2025 - 06.2025
Restaurant Hostess
Eataly Restaurant
10.2024 - 12.2025
Guest Service Usher
SAP Center At San Jose
08.2023 - 03.2024