Valerie Molina
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Store Manager
Francescas
10.2018 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Store Manager
LAYER The Boutique
03.2016 - 10.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Sales Lead Manager
Charlotte Russe
10.2012 - 07.2015
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
Sales Associate
Charlotte Russe
06.2011 - 10.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
University of Rio Grande Valley
Brownsville, TXHigh School Diploma -
Homer Hanna High School
Brownsville06.2011
Skills
- Leadership and Team Building
- Customer Relations
- Marketing
- Sales Analysis
- Effective Leader
- Training and Development
- Bilingual
- Recruitment
- Merchandise Flow
- Visual Merchandising
- Multitasking
- Clear Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
References available upon request.
Timeline
Store Manager
Francescas
10.2018 - 01.2024
Assistant Store Manager
LAYER The Boutique
03.2016 - 10.2018
Sales Lead Manager
Charlotte Russe
10.2012 - 07.2015
Sales Associate
Charlotte Russe
06.2011 - 10.2012
University of Rio Grande Valley
High School Diploma -
Homer Hanna High School
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