Valeria Morales
Frisco
Summary
Dynamic and results-oriented professional with extensive experience in appointment scheduling and customer service, honed at Veritas Home Health. Excelled in sales generation, achieving established targets through effective communication and problem-solving skills. Proficient in insurance verification and computer skills, demonstrating a commitment to team collaboration and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Scheduler - Remote
Veritas Home Health
Plano
08.2024 - Current
- Achieved established sales targets by generating new customer accounts.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Performed follow up calls to confirm scheduled appointments.
- Resolved customer complaints in a professional manner.
- Provided assistance with additional tasks as needed or requested by management.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Maintained accurate records of patient appointments in computer system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Verified insurance information prior to appointment booking.
- Managed a high volume of emails related to appointment scheduling requests.
Front Desk/Retail Sales Associate
Pari's MedSpa
Prosper
01.2024 - 08.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Offered suggestions for additional items that may be of interest to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained records related to sales for store management.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Demonstrated knowledge of store products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk/Assistant General Manager
Pain Specialists Of Frisco
Frisco
01.2023 - 01.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Proficient in managing high call volume, scheduling appointments, and directing visitors.
- Skilled in using office equipment, such as photocopiers, computers, and multi-line phone systems.
- Photocopied, faxed, and filed patients' records, practicing confidentiality measures.
- Worked effectively in team environments to make the workplace more productive.
- Verified guess, payment, and contact information.
- Updated and maintained databases with current information.
Education
High School Diploma -
Plano West Senior High School
Plano06-2021
Skills
- Appointment scheduling
- Customer service
- Communication skills
- Insurance verification
- Problem solving
- Team collaboration
- Sales generation
- Computer skills
- Data entry
- Inventory tracking
- Staff coordination
- Call management
- Telephone etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Scheduler - Remote
Veritas Home Health
08.2024 - Current
Front Desk/Retail Sales Associate
Pari's MedSpa
01.2024 - 08.2025
Front Desk/Assistant General Manager
Pain Specialists Of Frisco
01.2023 - 01.2024
High School Diploma -
Plano West Senior High School