Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
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VALERIA NINO

McAllen

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven track record in cash management and transaction accuracy, complemented by superior communication skills. Bilingual and adept at fostering client relationships, ensuring exceptional service delivery while driving sales and operational efficiency.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bank Teller Supervisor

IBC Bank
McAllen
01.2024 - Current
  • Monitored cash levels in each teller's drawer.
  • Responded to inquiries from internal and external auditors regarding bank policies and procedures.
  • Conducted regular audits of teller activities to ensure accuracy of transactions.
  • Processed customer requests for loans or other services, including verifying eligibility and preparing necessary documentation.
  • Assisted in developing and implementing training programs for new tellers.
  • Maintained accurate records of transactions, deposits, withdrawals.
  • Implemented new policies and procedures when needed.
  • Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
  • Resolved customer complaints promptly and efficiently.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Administrative Assistant / Land Sales

C&N Holdings LLC
Mcallen
04.2021 - 09.2023
  • Manage Paperwork and filing
  • Generate reports
  • Prepare presentations
  • Follow up with seller leads of properties
  • Schedule meetings and handle travel arrangements
  • Review, organize and answer emails
  • Take meeting minutes
  • Manage expense reports
  • Keep the workspace and office in an organizational order
  • Phone sales only
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed office supplies inventory and placed orders when necessary.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Temporary Unemployment CSR (remote)

SENTURE
Mcallen
04.2020 - 02.2021
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
  • Document each customer's inquiry information into a database.
  • Verify customers information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance.
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence

Website Administrator

Amazon Fulfillment Associates
San Diego
02.2018 - 05.2019
  • Responsible for day- to day operations and administration on website, review on prices, products, customer reviews on products and to report any network issues.
  • Inventory control, experience on handling aspects of warehouse functions. Proven ability to verify quantity and quality of incoming shipments.

Sales Representative, CSR and Marketing strategy

Rio Grande Poultry
McAllen
04.2012 - 05.2017
  • Customer service and sales. Took payment of sells, post invoices of merchandise, and sold on average $150,000 of inventory weekly to local customers around areas of local South Texas.
  • I've been in charge for the past five years communicating with customers on a daily basis, provided information, and also managed cash transactions.
  • Also did trade shows with (VENDEE CONCEPT, French company on the USA Market) doing sales services and marketing, was hired and recommended by the previous job (RIO GRANDE POULTRY) for the trade shows in Atlanta GA, to promote their product, innovated machinery for poultry companies the USA, Latin American, Europe, Asia and Middle Eastern markets.
  • With an average sales of $20,000 to $50,000 (with a right of commission on each machine sold, during the 1 week of shows) I did this side job with them for 1 week starting every January 2014 and ending in 2017.

Medical Assistant

Advanced kids care
Edinburg
05.2010 - 06.2011
  • Proficient in all phases of back office and laboratory work; cross trained to handle front dead duties.
  • Thrive in a fast paced environment, able to handle multi tasks simultaneously.
  • Strong documentation skills with focus on ensuring accuracy.
  • Establish excellent rapport with patients and staff.
  • Personal vital signs, blood draws, venous and capillary, strep throat tests, influenza tests, RSV, rotavirus, SOB, H pylori, HCG, DPOAE.
  • Assist with exams and minor surgery procedures (pediatric circumcisions).
  • Administer medication: oral, parenteral, cutaneous.
  • Electrocardiographs, CBC's, lead levels, hemoglobins, heating and vision tests.
  • Immunizations, sterile setup.
  • Scheduled/confirmed patient appointments and greeted/received patients at reception desk.
  • Obtained, stored, and disposed of supplies for exam rooms.
  • Maintained patient medical records updated and sometimes verified insurance.
  • Scam super bills.
  • And most important, provide patient education as directed by the physician.

Education

Human Resources assistant certificate -

UTRGV
McAllen, TX
04.2014

Certificate -

KAPLAN College
McAllen, TX
01.2008

High School Diploma -

PSJA High School
San Juan, TX
01.2007

Skills

  • Customer service
  • Energetic
  • Marketing
  • RECEPTIONIST
  • RETAIL SALES
  • Bilingual
  • Customer Care
  • CSR
  • Customer Support
  • Cheerful
  • Trade shows
  • Superior communication skills
  • Interactive marketing
  • Flexible scheduling
  • Special events planning
  • Effective team player
  • Driven
  • Fluent in Spanish
  • Team leadership
  • Dependable and reliable
  • Microsoft Office proficiency
  • Savvy negotiator
  • Excellent communication skills
  • Customer service-oriented
  • Cash management
  • Transaction accuracy

Certification

Life Insurance, 09/01/19 to 09/30/21

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Bank Teller Supervisor

IBC Bank
01.2024 - Current

Administrative Assistant / Land Sales

C&N Holdings LLC
04.2021 - 09.2023

Temporary Unemployment CSR (remote)

SENTURE
04.2020 - 02.2021

Website Administrator

Amazon Fulfillment Associates
02.2018 - 05.2019

Sales Representative, CSR and Marketing strategy

Rio Grande Poultry
04.2012 - 05.2017

Medical Assistant

Advanced kids care
05.2010 - 06.2011

Human Resources assistant certificate -

UTRGV

Certificate -

KAPLAN College

High School Diploma -

PSJA High School

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