Valeria Norris
Natalia,TX
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Patient Access Supervisor
Medina Regional Hospital
2023.03 - Current
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Developed and updated policies and procedures, maintaining compliance with guidelines.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Served as a liaison between patients, patient financials, and department Director's to address concerns or questions related to registration or billing issues effectively.
- Designed and introduced leadership development, coaching and team management.
Correctional Sergeant (Senior Resident Supervisor)
Corecivic Inc.
2018.04 - 2023.03
- Enhanced facility safety by conducting regular security checks and monitoring resident activities.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
- Managed resident housing assignments to maintain optimal safety levels within the institution.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Established professional rapport with hall residents, building lasting relationships with people of carious ages and from different cultures.
- Reported illnesses, emergencies and crisis situations immediately to Captains, Lieutenants, Medical and all necessary personnel for assistance.
- Demonstrated leadership by making improvements to work processes.
- Conducted regular rounds to keep residents and area's safe and secure while monitoring staff duties being met.
- Attended meetings, training and activities to enhance skills and credentials.
- Created organized charts through excel to help enhance organization of employees, for Captains and Lieutenants.
National Service Manager
Ancillary Healthcare Management
2016.07 - 2018.03
- Introduced standardized documentation practices, improving record-keeping accuracy and enabling data-driven decision making.
- Championed a customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations.
- Managed a team of service professionals to ensure timely and effective resolution of customer issues.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
- Collaborated with sales teams to develop strategies for attracting potential clients and retaining existing customers.
- Created comprehensive reports on departmental performance metrics to present to upper management for strategic decision-making purposes.
- Managing relationships nationwide with physician's offices and appointed distributors across the united stated.
- Accountable for execution and oversight of corporate customer service commitment levels, new client training and onboarding, as well as facilitation ongoing and HOC reporting to senior level management including company owners.
- Researched and provided timely resolutions to discrepancies.
Phlebotomy Supervisor
Clinical Pathology Laboratories, Inc.
2008.10 - 2016.07
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Supervised 30 employees on the phlebotomy department for all San Antonio to include Del Rio, Laredo, Eagle Pass, Schertz, Boerne and Converse.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of CPL lab.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Managed staffing and established team schedules that met all coverage needs.
- Performed auditing and evaluations of lab personnel to ensure job specifics in HIPPA and compliance. Implemented corrective action when necessary.
- Conducted interviews following hiring/termination processes.
- Collect and deposit money into accounts, keep records of collections and disbursements. Ensure accounts were balances.
- Perform payroll functions, such as maintaining timekeeping information input of data entry, processing specimens and billing corrections.
Education
Certificate - Medical Assisting Certified Phlebotomy
Everest Institute - San Antonio
San Antonio, TX09.2008
High School Diploma -
Pearsall High School
Pearsall, TX06.2005
Skills
- HIPAA Compliance
- Effective problem solving
- Team Management
- Insurance Verification
- Customer Service
- Problem-Solving
- Team Collaboration
- Appointment Scheduling
- Patient Registration
Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Patient Access Supervisor
Medina Regional Hospital
2023.03 - Current
Correctional Sergeant (Senior Resident Supervisor)
Corecivic Inc.
2018.04 - 2023.03
National Service Manager
Ancillary Healthcare Management
2016.07 - 2018.03
Phlebotomy Supervisor
Clinical Pathology Laboratories, Inc.
2008.10 - 2016.07
Certificate - Medical Assisting Certified Phlebotomy
Everest Institute - San Antonio
High School Diploma -
Pearsall High School
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