Valeria Olvera
Stanton,CA
Summary
Qualified Training Coordinator with 8 years of Coordinating experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Plump Engineering Inc.
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Account Manager
Hope Builders
07.2023 - 09.2023
- Created proposals for new and repeat customer business transactions.
- Negotiated prices, terms of sale and service agreements.
- Made 20-30 sales calls on a daily.
Training Coordinator
Waymakers
04.2016 - 07.2023
- Created and maintained detailed training records and reports for management review.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with LE agencies statewide to identify, plan, align, and address training needs.
- Compiled training handbook and related course materials.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Built constructive trainer and coordinator relationships for successful program delivery.
- Provided coaching and mentoring to facilitators.
- Worked with central management to identify, plan, align, and address training needs.
Shift Supervisor
Starbucks
04.2016 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Avanza Facilitator
Anaheim Family YMCA
09.2019 - 01.2020
- Promoted branding initiatives by planning and organizing events and new program rollouts
- Facilitate curriculum around workforce development based on four soft skills: Social emotional (teamwork), communication, critical thinking, and self-control/positive self concept
- Collaborated in development of curriculum around workforce development
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Identified areas in need of improvement and implemented solutions.
- Advocated for program participants in Avanza outlining cases and needs to program executives.
Youth Development Professional Boys and Girls Club
Westminster, CA
08.2018 - 10.2019
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Helped set appropriate goals and plans to achieve targets.
Group Leader
Anaheim Family YMCA
07.2014 - 04.2016
- Developed and implemented educational programs for youth around the 40 developmental assets framework.
- Prepared after-school enrichment activities for children to encourage student participation.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Provided individual and group teaching to 25 - 30 students to motivate and instill enthusiasm for learning.
Education
Bachelor of Science - Family And Human Development
Arizona State University
12.2020
Skills
- Scheduling
- Travel Coordination
- Office Administration
- Spreadsheet Tracking
- Customer Service
- Process Improvement
- Performance Evaluation
- Materials Organization
- Training Material Updates
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Plump Engineering Inc.
09.2023 - Current
Account Manager
Hope Builders
07.2023 - 09.2023
Avanza Facilitator
Anaheim Family YMCA
09.2019 - 01.2020
Youth Development Professional Boys and Girls Club
Westminster, CA
08.2018 - 10.2019
Training Coordinator
Waymakers
04.2016 - 07.2023
Shift Supervisor
Starbucks
04.2016 - 09.2023
Group Leader
Anaheim Family YMCA
07.2014 - 04.2016
Bachelor of Science - Family And Human Development
Arizona State University
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