Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeria Ordonez

Miami,FL

Summary

Possessing a Bachelor’s degree in Computer Science, with a strong drive for continuous learning and skill acquisition. Fluent in both English and Spanish, offering versatile communication abilities suited to diverse professional environments. A flexible schedule allows for full commitment to any organization that values time and expertise.

Recognized for exceptional punctuality and a consistently motivated attitude. Capable of effectively managing responsibilities and contributing productively, whether working independently or within a team setting.

Personal and professional conduct is grounded in a solid foundation of values and principles, characterized by high levels of organization, responsibility, and honesty. Dedicated to leveraging skills and dedication to contribute meaningfully to a company’s mission and objectives.

Overview

9
9
years of professional experience

Work History

Litigation

Start New Financial
03.2022 - 04.2024

DIRECTOR: TRACEY GREINER (724) 766-1668

  • Conduct proactive and helpful escalated phone conversations with clients to address their concerns effectively.
  • Ensure accuracy and clarity of legal documentation and proceedings, providing clients with comprehensive explanations when needed.
  • Prepare and post legal note templates to client accounts promptly and accurately.
  • Maintain up-to-date and precise records of legal accounts in clients' debt tabs and sums.
  • Facilitate discussions with clients regarding possible settlement and loan options.
  • Educate clients on available programs and address any inquiries they may have.
  • Monitor and resolve escalated issues via email communication promptly.
  • Document client-authorized authorizations and bank changes as required. Secure recorded settlements authorized by clients as necessary.
  • Update and maintain spreadsheets of current legal accounts with precision.
  • Review legal accounts with summons to identify settlement needs.
  • Respond to queries concerning legal accounts via email promptly.
  • Fulfilled any additional responsibilities as delegated.

Customer Service Manager

SA Company
02.2019 - 03.2022
  • Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction.
  • Preparing bi-weekly and monthly KPI's
  • Conduct market research (analyses competitors, efficiency of sales strategies, etc.)
  • Managing the marketing budget and making sure spend is delivering a return on investment. Scale campaigns to maximize ROI.
  • Analyze brand positioning and consumer insights.
  • Creating social media strategy, Identify trends and insights, and optimize paid advertising campaigns and performance based on the insights.
  • Communicating customer behavioral trends to other departments
  • Develop policies and procedures, as well as goals and report progress.
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
  • Helped to increase customer return rates by providing excellent customer service at all times.
  • Brought forth excellent customer service skills and a commitment to customer satisfaction and Trust Pilot score to a 4 star.

Process Analyst

Quipux
05.2018 - 02.2019

Process Mapping and Modeling

Data Analysis

Statistical Analysis

Process Improvement

KPI Development: Experience in defining and monitoring key performance indicators within each department.

Project Planning and Execution

Report Writing: Proficient in preparing detailed reports and documentation.

Presentation Skills: Ability to present findings and recommendations clearly to stakeholders.

Collaboration: Worked through department methodologies effectively with cross-functional teams.

Compliance and Regulation: weekly meetings to spread knowledge of industry regulations and compliance requirements based on the city's legal regulations.

Litigation

People's Trust Insurance Company
01.2015 - 04.2018
  • Conduct research on relevant laws, regulations and legal articles for the state of FL
  • Responsible for monitoring each trial cse
  • Coordinate the logistics of attending the trial
  • Exhibits of files, reports, resources and other legal documents with the court and opposing counsel
  • Handling conflict situations daily to customers, distributors and competitors.
  • Preparation of reports of petitions, complaints and claims
  • Case documentation and quantification of income and expenses
  • Monthly audit of cases and settlements
  • Documentation and handling of monthly invoices

Litigation Assistant

FFA

Tax Assistant

JNV Finances

Education

Bachelor of Science - Computer Science

Broward College
Fort Lauderdale, FL
12.2017

Web Security -

Florida International University
Miami, FL
07.2017

Skills

  • FLUENT IN SPANISH & ENGLISH
  • Litigation Support
  • Accounts Payable
  • Team building
  • Proficient in MS Office
  • Client Support
  • Administrative Support
  • WooCommerce

Timeline

Litigation

Start New Financial
03.2022 - 04.2024

Customer Service Manager

SA Company
02.2019 - 03.2022

Process Analyst

Quipux
05.2018 - 02.2019

Litigation

People's Trust Insurance Company
01.2015 - 04.2018

Litigation Assistant

FFA

Tax Assistant

JNV Finances

Bachelor of Science - Computer Science

Broward College

Web Security -

Florida International University
Valeria Ordonez