Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Ortega

Miami,FL

Summary

Dynamic receptionist with effective organizational skills at Ceda Orthopedic Group, adept at managing patient communications and maintaining a welcoming environment. Demonstrated strong telephone skills and efficient data entry, ensuring seamless appointment confirmations and record updates. Committed to enhancing patient experiences through professionalism and attention to detail.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience

Work History

Receptionist

Ceda Orthopedic Group
07.2023 - Current
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patients records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give patients positive first impression.

Therapist

Ceda Orthopedic Group
07.2022 - 11.2022
  • Built strong rapport with patients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.

Cashier

McDonald's
05.2019 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Political Science

Miami Dade College
Miami, FL
06-2027

Skills

  • Effective organizational skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Service-oriented mindset

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Ceda Orthopedic Group
07.2023 - Current

Therapist

Ceda Orthopedic Group
07.2022 - 11.2022

Cashier

McDonald's
05.2019 - 07.2022

Political Science

Miami Dade College