Valeria Osorio
Lancaster,CA
Summary
Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success.
Activities professional with strong background in planning, organizing, and executing engaging programs. Skilled in team collaboration, adapting to changing needs, and driving successful outcomes. Effective communicator with knack for fostering inclusive and dynamic environments. Proven ability to motivate and inspire participants, ensuring every event is both enjoyable and impactful.
Overview
11
11
years of professional experience
Work History
Onsite Leasing Consultant
Anza Management
Lancaster, CA
05.2024 - Current
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices.
- Handled administrative work to smooth new resident move-in processes.
- Tracked leasing inquiries and vetted prospects with Yardi to stay organized and on-track with leasing targets.
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection.
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements.
- Tracked market changes to keep rental prices optimized for both profits and marketability.
Activities Director
Mayflower Gardens
Lancaster CA
11.2022 - 04.2024
- Organized monthly newsletters detailing upcoming activities, promoting engagement among residents.
- Proficient in canva and other online design platforms
- Facilitated communication between residents and management to address feedback or suggestions effectively.
- Scheduled and coordinated small gatherings like: movies, exercise classes, entertainment,arts and craft events for residents
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Organized seasonal celebrations implementing a festive atmosphere within the community
- Coordinated small and large events for 500+ residents
- Planned wide variety of activities to stimulate interest, involvement, and engagement of residents.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Developed partnerships with external vendors and entertainment
- Engaged residents through events, small groups, and personal attention.
- Coordinated off-site activities and accompanied residents throughout excursions.
Leasing Consultant/Receptionist
MAYFLOWER GARDEN RETIREMENT COMMUNITY
Lancaster, CA
10.2020 - 11.2022
- Showed and leased apartments to prospective residents with a smile and great customer service.
- Maintained an interest list with prospective residents using excel.
- Continued to do follow-ups with the interested parties and maintaining a 99% occupancy rate.
- Answered 40+ calls a day and provided information or directed them to the correct department if needed.
- Maintaining a professional relationship with anyone who called or came in.
- Provided information about availability, rental fees, policies, and procedures.
- Collected and recorded application fees to deposits.
- As well as accepting applications and preparing Move-In packets for approved prospectives.
- Inspected and reported units before rental, reported anything to maintenance that needed to be repaired or replaced.
- Maintained and organized the front of the office and coordinated with the back.
- Helped in any department they needed.
Server
MAYFLOWER GARDEN RETIREMENT COMMUNITY
Lancaster, CA
04.2015 - 10.2020
- Greeted customers with a welcoming smile and positive attitude.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out the trash, or checking and cleaning the bathroom.
- Upholding a clean working station.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Helping the cooks when they were short-staffed, and learning their daily procedures while assisting incoming orders.
Education
High School Diploma -
Quartz Hill High School
Skills
- Fair housing compliance
- Property marketing
- Lead conversion
- Bilingual (Spanish)
- Customer service
- Database management
- Team collaboration
- Calendar management
- Budget management
- Multitasking Abilities
- Senior living/ activities experience
- Problem-solving abilities
Timeline
Onsite Leasing Consultant
Anza Management
05.2024 - Current
Activities Director
Mayflower Gardens
11.2022 - 04.2024
Leasing Consultant/Receptionist
MAYFLOWER GARDEN RETIREMENT COMMUNITY
10.2020 - 11.2022
Server
MAYFLOWER GARDEN RETIREMENT COMMUNITY
04.2015 - 10.2020
High School Diploma -
Quartz Hill High School