Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valeria Padilla

Valley Center,California

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Southwest Boulder & Stone
07.2023 - 02.2024
  • Built diverse and consistent sales portfolio.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Noon Duty Supervisor

San Marcos Unified School District
08.2021 - 06.2022
  • Utilized effective behavior management techniques to maintain a respectful atmosphere conducive to learning even outside of traditional classroom settings.
  • Managed efficient transitions between class periods by ensuring timely dismissal from lunch areas and orderly return to classrooms.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Monitored children's activities to verify safety and wellbeing.
  • Reduced incidents of bullying through proactive supervision, conflict resolution, and communication with school staff.

Cashier Assistant

Rubios Costal Grill
10.2019 - 07.2021
  • Bagged items securely to minimize breakages and reduce losses.
  • Used POS system to enter orders, process payments and issue receipts.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Cleaned and sanitized cashier workstation and scanning area.

Education

Bachelor of Arts - Sociology/Criminal Justice

Point Loma Nazarene University
San Diego, CA
05.2024

Associate of Arts - Liberals Arts

Miracosta College
Oceanside, CA
08.2022

Associate of Science - Administration of Justice

Miracosta College
Oceanside, CA
08.2022

High School Diploma -

Mission Hills High School
San Marcos, CA
06.2020

Skills

  • Customer Success Management
  • Closing Techniques
  • Sales expertise
  • Account Management
  • Interpersonal communication skills
  • Influencing skills
  • Team Collaboration
  • Strategic analysis
  • Staff education and training

Languages

Spanish
Native or Bilingual

Timeline

Sales Specialist

Southwest Boulder & Stone
07.2023 - 02.2024

Noon Duty Supervisor

San Marcos Unified School District
08.2021 - 06.2022

Cashier Assistant

Rubios Costal Grill
10.2019 - 07.2021

Bachelor of Arts - Sociology/Criminal Justice

Point Loma Nazarene University

Associate of Arts - Liberals Arts

Miracosta College

Associate of Science - Administration of Justice

Miracosta College

High School Diploma -

Mission Hills High School

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Valeria Padilla