Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Hi, I’m
Valeria Perez
Greenfield,CA
Summary
Overview
6
years of professional experience
6
years of post-secondary education
Work History
California Gourmet Pizza
Shift Leader
11.2015 - 02.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
California State University - ChicoChico, CA
Bachelor of Science from Business Administration
01.2023 - 07.2024
University Overview
Hartnell CollegeSalinas, CA
Associate of Science from Business Administration
01.2018 - 12.2022
University Overview
Skills
- Team Leadership
- Verbal and Written Communication
- Training Assistance
- Safety and Sanitation Standards
- Handling Customer Complaints
- Assigning Work
- Staff Supervision
- Task Monitoring
- Strategic Planning
- Shift Checklists
- Employee Coaching and Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
California State University - Chico
Bachelor of Science from Business Administration
01.2023 - 07.2024
Hartnell College
Associate of Science from Business Administration
01.2018 - 12.2022
Shift Leader
California Gourmet Pizza
11.2015 - 02.2022
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