Valeria Perez
Woodland,CA
Summary
Work in service advocate at Target, enhancing customer satisfaction and retention through expert complaint handling and relationship building. Skilled in complex problem-solving and mentorship, demonstrated by improving team collaboration and customer service delivery. Working with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
1
1
year of professional experience
Work History
Service Advocate
Target
12.2022 - 05.2024
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Sociology
American River College
Sacramento, CA05.2027
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Mentorship
- Mediation
- Problem-Solving
- Active Listening
- Relationship Building
- Flexible Schedule
- Public Speaking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Advocate
Target
12.2022 - 05.2024
No Degree - Sociology
American River College
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