Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeria Plazola

Chula Vista,California

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Empacar, Roll Tacos

Kraft Heinz
San Diego, CA
2023.09 - 2024.03
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Asociado De Ventas

Carnival Supermarket
10.2022 - 07.2023
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Developed and maintained relationships with customers, other third parties.
  • Assisted customers.
  • Created strategies to develop and expand existing customer sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

Receptionist

Diagnostico Radiologico
06.2020 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

No Degree - Licenciado En Derecho

Universidad Autonoma De Baja California
Tijuana, Baja California
07.2025

High School Diploma -

Instituto Mexico Americano Del Noroeste
Playas De Tijuana, BC
06.2020

Skills

  • Bagging and Packaging
  • Product and Service Sales
  • Report Preparation
  • Stocking and Replenishing
  • Product Location
  • Inventory Management
  • Cash Drawer Management
  • Customer Service
  • Regulatory Compliance
  • Conflict Resolution
  • Online Orders Preparation
  • Scanner Operation
  • Learning Strategies

Timeline

Empacar, Roll Tacos

Kraft Heinz
2023.09 - 2024.03

Asociado De Ventas

Carnival Supermarket
10.2022 - 07.2023

Receptionist

Diagnostico Radiologico
06.2020 - 06.2022

No Degree - Licenciado En Derecho

Universidad Autonoma De Baja California

High School Diploma -

Instituto Mexico Americano Del Noroeste

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Valeria Plazola