VALERIA QUINTANA
Phoenix,AZ
Summary
Proactive Credit Assistance Specialist with a proven track record of effectively assessing and mitigating credit risk. Strong analytical skills for evaluating unique client situations. Experience in detailed account research and probing to find appropriate solutions. Skilled in empathizing with clients to build positive relationships and enhance overall client experience. A proactive problem-solver with a commitment to delivering high-quality assistance and support in credit-related matters.
Overview
6
6
years of professional experience
Work History
Proactive Credit Assistance
Bank of America
05.2024 - Current
- Cultivated positive relationships with clients to further client loyalty.
- Evaluated client needs and feedback to drive bank products and service improvements.
- Utilized exceptional interpersonal skills to have financial wellness conversations with clients that are not engaged in proactive treatment.
- Manage risk by effectively following procedure and constant updates in policy to enure compliance requirements are met.
- Review accounts and credit reporting to determine potential delinquency concerns.
Credit Assistance Specialist
Bank of America
01.2024 - 05.2024
- Problem solving with inbound and outbound calls while probing to better understand clients situation and find appropriate resolution.
- Demonstrated strong negotiation and persuasion skills to effectively handle challenging and sensitive debt collection situations.
- Understand full credit card life cycle by working all delinquency stages pending charge-off.
- Secure bank loans and mitigate losses within bank guidelines and procedures.
- Utilized collection software and tools to view account statuses and update customer information accurately.
Electronics Department Lead
Target
03.2022 - 01.2023
- Managed inventory to ensure smooth operations within the electronics department.
- Provided excellent customer service by offering product recommendations and answering technical questions.
- Trained new employees on safe handling and proper maintenance of electronics equipment.
- Utilized in-depth product knowledge to effectively communicate features and benefits of various electronic devices to customers, facilitating informed purchasing decisions.
- Consistently met and exceeded monthly sales targets by cultivating relationships with customers.
Sales Associate
Footlocker
06.2020 - 03.2022
- Provided exceptional customer service by assisting customers with finding the perfect pair of shoes to meet their needs and style preferences.
Cashier and Prep Cook
La Bonita Bakery
05.2019 - 08.2019
- Proficient in operating point-of-sale systems and handling cash transactions accurately.
- Assisted in merchandising and organizing store inventory to maintain a visually appealing retail environment.
- Provided excellent customer service by greeting patrons, answering inquiries, and addressing any concerns or special requests.
- Followed food safety guidelines and regulations to ensure proper handling and storage of food items.
- Demonstrated strong multitasking skills by switching between cashier and prep cook duties seamlessly to meet the needs of the restaurant.
- Skilled in efficiently and accurately preparing ingredients for cooking according to recipes and portion sizes.
Education
Associates Degree - Communications
Glendale Community College
Glendale, Arizona05.2022
High School Diploma -
Glendale High School
Glendale, Arizona05.2020
Skills
- Adaptable Learner
- Multitasking
- Team Oriented
- Problem Solving
- Adaptability
- Time Management
- Attention to detail
- Interpersonal Communication
- Customer Service
Timeline
Proactive Credit Assistance
Bank of America
05.2024 - Current
Credit Assistance Specialist
Bank of America
01.2024 - 05.2024
Electronics Department Lead
Target
03.2022 - 01.2023
Sales Associate
Footlocker
06.2020 - 03.2022
Cashier and Prep Cook
La Bonita Bakery
05.2019 - 08.2019
Associates Degree - Communications
Glendale Community College
High School Diploma -
Glendale High School
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