Valeria Quintero
Tomball
Summary
Experienced with uncovering fraudulent activities through detailed investigations and data analysis. Utilizes advanced investigative techniques and cross-functional collaboration to ensure thorough and accurate findings. Track record of maintaining compliance with legal standards and providing reliable results.
Overview
12
12
years of professional experience
Work History
Fraud Investigator
Veritex Community Bank
05.2023 - Current
- Conducted prompt and thorough investigations on referred files.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses for the organization.
Assistant Financial Center Manager
Simmons Bank
06.2022 - 05.2023
- Managed all Medallia surveys for the branch. Responded diligently to customer experiences and built loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Met needs of high net worth individuals looking to manage at least $1Mil to 15Mil in assets.
- Set up new and regularly serviced existing accounts to bring in maximum revenue including CD, IRA's, Checking and Savings accounts.
- Sales development of employees.
Assistant Bank Manager
BBVA
03.2020 - 09.2021
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Performed audits of operational and financial areas to check compliance.
- Managed a call list of prospective customers to connect with and discover their needs.
- Managed a drawer as support to bankers and tellers.
- Created schedules and ensured proper coverage for the branch.
Universal Banker
Bank OZK
07.2018 - 05.2019
- Set up new accounts and services for our lenders' business clients.
- Assisted customers with daily transactions and balanced my drawer daily.
- Balanced ATM weekly for the branch.
- Assessed daily reports and generated notification letters to delinquent account holders.
Teller Manager
Amegy Bank
04.2016 - 07.2018
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service level by remaining friendly and professional during every transaction.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Received government deposits from armored carriers with high ranging from 100k - 1 million in cash weekly.
Senior Teller
JPMorgan Chase
06.2013 - 08.2015
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks in high traffic branch.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries, and emails.
- Managed a TCR as a part of my drawer with a balance of over 300k.
- Assisted managers with scheduling and proper coverage of branch
Education
Master Of Laws - Risk And Compliance
Texas A&M University
College Station, TXBachelor of Arts - English
University of Houston - Downtown
Houston, TXAssociate of Arts -
Lone Star College System
Spring, TXHigh School Diploma -
Westfield High School
Houston, TXSkills
- Financial fraud
- Records research
- Anti-money laundering
- Partnering and relationships
- Fraud prevention
Languages
Spanish
Native or Bilingual
Timeline
Fraud Investigator
Veritex Community Bank
05.2023 - Current
Assistant Financial Center Manager
Simmons Bank
06.2022 - 05.2023
Assistant Bank Manager
BBVA
03.2020 - 09.2021
Universal Banker
Bank OZK
07.2018 - 05.2019
Teller Manager
Amegy Bank
04.2016 - 07.2018
Senior Teller
JPMorgan Chase
06.2013 - 08.2015
Bachelor of Arts - English
University of Houston - Downtown
Associate of Arts -
Lone Star College System
High School Diploma -
Westfield High School
Master Of Laws - Risk And Compliance
Texas A&M University
Similar Profiles
Laura Leigh TuckerLaura Leigh Tucker
VP - Credit Products Officer at Veritex Community Bank (FMR: North Avenue Capital)VP - Credit Products Officer at Veritex Community Bank (FMR: North Avenue Capital)
Evan CastroEvan Castro
Financial Analyst at Veritex Community BankFinancial Analyst at Veritex Community Bank
Howard FlemingHoward Fleming
System Administrator at Veritex Community BankSystem Administrator at Veritex Community Bank