Valeria Ramirez

• Evaluated program effectiveness through regular assessment of client satisfaction by 87%, resource utilization of 100%, and measurable outcomes to inform future service improvements.
• Maintained current knowledge of relevant legislation and policy changes that could impact available resources or program eligibility requirements.
• Proficiency in effective communication skills, and the ability to multitask and solve problems effectively without delays.
• Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
• Provided expert guidance to colleagues on best practices in resource management, fostering a culture of continuous improvement.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity by 43 percent with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Facilitated WC onboarding and off-boarding process of a team member's contract and benefits (when applicable.) Identify training needs with department supervisors for those with numerous work-related injuries reported
• Ensured accounting activities, including journal entries, reconciliations, and month-end close processes of payroll on a bi-weekly basis from the ADP software, for those participating in the Return-to-work program.
• Resolve payroll discrepancies for over 33 employees by collecting and analyzing information and responding to payroll inquiries.

HR RECRUITMENT AND ONBOARDING

• Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
• Established a strong rapport with candidates throughout the entire recruitment lifecycle, contributing positively towards their overall experience.
• Reduced recruitment costs by utilizing social media platforms, job boards, and referral programs to attract diverse talent pools.
• Resourceful with recruiting and people-related tools and systems, including applicant tracking systems, resume databases, internet sourcing tools, and complex spreadsheets
• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.

HR GENERALIST (POLICIES + COMPLIANCE)

• Facilitated the offer negotiation process between candidates and hiring managers by acting as a liaison to ensure mutual satisfaction.
• Developed and updated monthly reports on policies in compliance with relevant labor laws for staffing employees
• Provide clear documentation of best practices for current and future team members
• Facilitated all employee off-boarding processes and prepared reports on employee status changes
• Provided exceptional customer service by addressing client inquiries promptly and professionally

HR PAYROLL PROCESSOR

• Process third party billing payments and invoices for over 35 contractor’s for the agency services.
• Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
• Analyzed payroll data for trends and potential issues, proposing solutions to management for continuous improvement.
• Maintained accurate records for employee pay, benefits, and deductions to ensure compliance with federal and state regulations.
• Maintained strict confidentiality when handling sensitive employee information, adhering to privacy standards at all times.