VALERIA ABREGO
Laredo
Summary
Accomplished Telehealth Technician with the Department of Veteran’s Affairs, skilled in telehealth technology and patient interaction. Successfully coordinated complex telehealth appointments, enhancing veteran satisfaction. Proven ability to manage clinical documentation and collaborate effectively with teams, ensuring quality assurance. Bilingual in English and Spanish, facilitating clear communication and patient care.
Overview
3
3
years of professional experience
Work History
Telehealth Technician
Department of Veteran’s Affairs
Laredo
12.2023 - Current
- Prepare clinical rooms, medical devices, and telehealth equipment for scheduled appointments.
- Assist with retinal imaging, sleep apnea setup, infectious disease, cardiology, dermatology, tele-pain, and pulse oximetry services.
- Serve as a tele-presenter during clinical video visits, ensuring camera, audio, and diagnostic equipment are functioning properly.
- Perform EKG, SFT, CVT, and VVC as required for telehealth-related diagnostic support.
- Coordinate and schedule telehealth appointments using federal systems for simple and complex encounters.
- Maintain and monitor inventory, supplies, and telehealth equipment; assist with troubleshooting basic technical issues.
- Adhere to all HIPAA, safety, privacy, infection control, and emergency procedures.
- Assist with patient satisfaction surveys, address questions, and help promote a positive experience for veterans.
- GS-6 Step 4
Medical Technician
Department of Veteran’s Affairs
Laredo
12.2022 - 12.2024
- Performed venipuncture and collected specimens for diagnostic testing in accordance with protocol.
- Conducted flu, strep, and employment drug tests; collected urine, sputum, and fecal specimens.
- Provided patients with instructions before and after procedures in both English and Spanish.
- Entered and maintained accurate documentation, results, and patient information, ensuring confidentiality.
- Coordinated with laboratory services, nursing staff, and providers to support efficient workflow and timely results.
Education
Bachelor of Science - Psychology, Sociology
Texas A&M International University
Laredo, TX05.2023
Skills
- telehealth technology
- patient interaction
- specimen collection
- clinical documentation
- Multitasking and organization
- team collaboration
- quality assurance
References
- Christian Alvarez Lopez, Social Services Assistant – Whole Health Service, Department of Veteran’s Affairs, (956) 820-9938, Christian.Alvarezlopez@va.gov
- Amir Rodriguez, Medical Technologist – Department of Veteran’s Affairs, (956) 523-7850 ext. 63268, Amir.Rodriguez@va.gov
- Gracie Gonzales, Director, Medical Assistant Program – Laredo Community College, (956) 721-5256, Graciela.gonzales@laredo.edu
- Cesar Rodriguez, Professor, Medical Assistant Program – Laredo Community College, (956) 235-2609, Cesar.rodriguez@laredo.edu
Timeline
Telehealth Technician
Department of Veteran’s Affairs
12.2023 - Current
Medical Technician
Department of Veteran’s Affairs
12.2022 - 12.2024
Bachelor of Science - Psychology, Sociology
Texas A&M International University