Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Revelo

Lakeland,FL

Summary

Grew in the industry in a fast paced and busy environment. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

5
5
years of professional experience

Work History

Lead Server Trainer

Hard Rock Cafe
11.2022 - 10.2023
  • Knowledge of menu
  • As a lead make sure everyone has cleaned their section and done their sidework
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender

Markys Caviar Lounge At The Hard Rock Guitar Hotel
03.2021 - 11.2022
  • Knowledge of caviar and helping guide customer to a pleasurable experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Royal Pig Pub & Kitchen
01.2021 - 03.2021
  • Knowledge of menu and drinksu
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Mash'd
07.2020 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Benihana
02.2020 - 07.2020
  • Knowledge of full menu ie. sushi, hibachi, sides, drinks.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Host

Hard Rock Cafe
02.2019 - 02.2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Nova High School
Davie, FL
05.2017

Skills

  • Food Quality Standards
  • Bilingual; Spanish and English
  • High-Volume Dining
  • Menu Memorization
  • Guest Relations Management
  • Policy Enforcement
  • New Employee Mentoring
  • Food and Beverage Pairings
  • Team Member Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Server Trainer

Hard Rock Cafe
11.2022 - 10.2023

Bartender

Markys Caviar Lounge At The Hard Rock Guitar Hotel
03.2021 - 11.2022

Server

Royal Pig Pub & Kitchen
01.2021 - 03.2021

Server

Mash'd
07.2020 - 11.2020

Server

Benihana
02.2020 - 07.2020

Host

Hard Rock Cafe
02.2019 - 02.2020

High School Diploma -

Nova High School

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Valeria Revelo