Valeria Rivera
Brooklyn
Summary
High-energy individual looking to continue to grow in the food/hospitality industry. Hardworking & passionate, able to quickly adapt to new environments. Self motivated and quick to learn new skills. Eager to use current knowledge and skills in a new setting, committed to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Store Manager
El Gallo Taqueria
07.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed any customer complaints in a timely and professional manner to maintain customer satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Prepared and shared schedules for the entire team based on projected sales based on the store's sales history while staying within the required labor budget.
- Assisted in maintaining POS and online platform menus accurate, adding or removing seasonal items, for all locations.
- Assisted in preparing for caterings and outside events.
Assistant General Manager
Tri Tip Grill
01.2018 - 03.2020
- Handled cash from sales and made deposits daily.
- Assisted in interviewing potential candidates for hiring; handled onboarding for new hires.
- Prepared and shared schedules for both the front and back of house, taking into account projected daily sales to stay within labor budget dictated by the company.
- Handled customer issues in a timely manner to ensure customer satisfaction.
- Placed vendor orders daily.
- Maintained inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Front of House Manager
Kimchi Grill
12.2013 - 01.2018
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Education
No Degree -
Hunter College
New York, NYHigh School Diploma -
Brooklyn Technical High School
Brooklyn, NY06-2011
Skills
- Bilingual - Fluent in English & Spanish
- Self-motivated
- Excellent customer service
- Problem-solver
- POS systems (Square, Clover, Aloha)
- NYC Food Handler's
Timeline
Store Manager
El Gallo Taqueria
07.2020 - Current
Assistant General Manager
Tri Tip Grill
01.2018 - 03.2020
Front of House Manager
Kimchi Grill
12.2013 - 01.2018
No Degree -
Hunter College
High School Diploma -
Brooklyn Technical High School
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