Valeria Robles
Sunnyvale,CA
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Bartender
Craft House
03.2023 - Current
- Swiftly adapts to new situations, company cultures, and work processes
- Skillful in promoting sales, processing transactions, and handling customer complaints
- Strong communication Meeting deadlines Problem-solving
- Positive and professional Sales and marketing, Balanced efficiency with exceptional service to manage guests in high-volume environment
- Set up and maintained appropriate stock levels for bar
- Recommended current beers, drink promotions, and limited time cocktails to upsell beverage orders
- Checked identification before serving alcohol to comply with state and federal laws.
Daycare Assistant
Miss Sunshine Daycare
06.2021 - 05.2023
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Service Cashier/Administrator
BMW of Mountain View
01.2019 - 06.2021
- Issued payments to settle bills with different parties supporting service activities
- Reviewed invoices for accuracy against outlined service plans
- Assisted managers with diverse clerical duties in support of service department operations
- Managed workflow and processes for cashier area to successfully handle daily payment requests and paperwork
- Recorded daily transactions precisely to avoid errors and keep logs accurate
- Sent out a daily closing report of transactions for parts and service department using excel
- Oversaw sales-to -service handoff procedure for the store
- Handled customer complaints diplomatically and referred complaining customers to appropriate individual for resolution.
Sales Associate
City Sports
08.2018 - 01.2019
- Met inbound customer needs while maintaining strict performance targets
- Delivered sales presentations to groups of potential members
- Priced out membership and shared information with prospective members about packages and terms
- Helped coordinate special events to engage members and solidify relationships
- Conducted facility tours to engage prospective members in benefits and answered wide-ranging questions.
Shift Leader
Nekter Juice Bar
06.2017 - 08.2018
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Kept environment clean and safe for personnel and guests
- Monitored employee performance and proactively corrected problems impacting team results.
Education
De Anza College
Cupertino, CASkills
- Data Entry
- Multi-Tasking Skill
- Administrative Support
- Issue Handling
- Process Knowledge
- Oral and Writing Communication
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Craft House
03.2023 - Current
Daycare Assistant
Miss Sunshine Daycare
06.2021 - 05.2023
Service Cashier/Administrator
BMW of Mountain View
01.2019 - 06.2021
Sales Associate
City Sports
08.2018 - 01.2019
Shift Leader
Nekter Juice Bar
06.2017 - 08.2018
De Anza College
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