Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Valeria Rodríguez

Dundee,FL

Summary

1. Customer Service Awards: Received any recognition for outstanding customer service, this highlights your ability to create positive experiences for customers—an essential part of a flight attendant’s role.

2. Conflict Resolution Success: Share examples of how I successfully resolved disputes or challenges in high-pressure situations, showing your problem-solving and interpersonal skills.

3. Professional Certifications: Achieving certifications like CPR/First Aid or earning digital badges for soft skills (e.g., communication, adaptability) enhances your credibility and preparedness for the role.

4. Team Collaboration: Highlight any projects or initiatives where you worked closely with a team to achieve a goal, showcasing your ability to collaborate effectively.

5. Educational Accomplishments: Completing courses or training in psychology or customer service demonstrates your dedication to personal growth and understanding people, which is vital in the airline industry.

6. Stress Management Success: Thrived in high-pressure situations, such as managing large events or working under tight deadlines, this speaks volumes about your ability to handle the fast-paced environment of a flight attendant.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2024 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Customer Service Associate

Walgreens
02.2023 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
  • Reduced issue resolution time by streamlining communication between departments.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.

Education

Bachelor In Nursing -

Southeastern University
Lakeland, FL

Haines City High School
Haines City, FL
05.2024

Skills

    1 Customer Service Expertise - My background in customer service gives a strong foundation in dealing with people from diverse backgrounds, resolving issues, and ensuring customer satisfaction

    2 Adaptability and Flexibility - My ability to adapt to different situations and stay focused on results is essential for handling unpredictable schedules, weather delays, or emergencies

    3 Stress Management - Staying calm and friendly under pressure is crucial when dealing with nervous passengers or challenging situations mid-flight

    4 Communication Skills - Clear, confident, and friendly communication is key to providing safety instructions, answering questions, and assisting passengers

    5 Teamwork - Team player is vital for ensuring smooth operations

    6 Cultural Awareness - My ability to connect with people and respect different viewpoints makes you approachable and empathetic, especially when serving a diverse group of passengers

    7 Problem-Solving Skills - My pragmatic approach to solving problems is perfect for quickly addressing passenger concerns or logistical challenges during a flight

    8 Attention to Detail - Ensuring safety, monitoring passengers, and following strict protocols require precision and attentiveness

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
10.2024 - Current

Customer Service Associate

Walgreens
02.2023 - 10.2024

Bachelor In Nursing -

Southeastern University

Haines City High School

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Valeria Rodríguez