Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Valeria Rodriguez

Valeria Rodriguez

New York,NY

Summary

Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals. History of stepping into Customer Service roles and making immediate positive contributions by learning tasks quickly and applying critical thinking and problem-solving abilities. Superior work ethic and dedication to improving company in any area.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Credit Assistant Specialist

Bank Of America
01.2023 - 06.2023
  • Identify and implement strategies to accomplish customer financial goals
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Receptionist

Brandon Honda
04.2022 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Perform administrative support tasks, such as proofreading,
    transcribing handwritten information, or operating calculators
    or computers to work with pay records, invoices, balance
    sheets, or other documents.

Office Manager

Cars USA
05.2021 - 01.2022
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts
  • Operate office equipment, use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.

Education

A.A -

Broward Community College

High School Diploma - undefined

Bachelor of Arts - Associate in Arts

BROWARD COMMUNITYBROWARD
08.2024

Skills

  • Paperwork Coordination
  • Remote Support
  • Outstanding Customer Service
  • Bilingual
  • Microsoft Office

Certification

EDUC AT I O N Foundation of Marketing UX/UI Google Design National Honor Society Varsity Volleyball (High school) Excel Bilingual Excel Microsoft Office 365 AD DITION AL SKI LLS Google Marketing Certification C E RT I FI C AT IONS

Additional Information

  • 3
  • Awards & Honors Extracurricular Activities

Languages

Spanish
Native or Bilingual

Timeline

Credit Assistant Specialist

Bank Of America
01.2023 - 06.2023

Receptionist

Brandon Honda
04.2022 - 12.2022

Office Manager

Cars USA
05.2021 - 01.2022

A.A -

Broward Community College

High School Diploma - undefined

Bachelor of Arts - Associate in Arts

BROWARD COMMUNITYBROWARD

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Valeria Rodriguez