Valeria Ruiz
Ontario,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
ELIGIBILITY WORKER II
Los Angeles County Department of Public Social Services
Los Angeles, California
10.2020 - Current
- Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status
- Investigated applicants seeking public assistance to collect data relevant to their applications
- Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided
- Reached out to employers and references to check applicant's answers and collect additional information
- Coordinated changes such as new assistance, modifications and terminations, organizing the paperwork and updating the system.
- Prepared documents and applications for submission to appropriate agencies or organizations.
- Maintained accurate records of client interactions and program activities.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
OFFICE MANAGER/CLINICAL SUPPORT
PIH Health Hospital
Arcadia, CA
10.2018 - 10.2020
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Answered the phone to provide information, schedule appointments and take down messages
- Demonstrated top-notch communication skills daily in interactions with management, staff, and guests
- Evaluated customer issues and complaints and developed amicable solutions.
BEHAVIORAL HEALTH TECHNICIAN
Inspira Behavior and Advocacy Specialist Behavioral Therapist
Long Beach, Ca
05.2018 - 10.2018
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Communicated with physicians, nurses, and other care givers to exchange information about patient conditions, treatment plans, and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Responded appropriately to symptoms and behavior.
CERTIFIED NURSING ASSISTANT
Santa Teresita Nursing Home
Duarte, CA
03.2017 - 05.2018
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Responded appropriately to symptoms and behavior.
Education
BACHELOR OF SCIENCE - HEALTH SCIENCE -
California State University of Long Beach
Skills
- Eligibility procedures
- Data entry
- Prioritization
- Teamwork
- Verbal communication
- Customer relations
- Application Assessment
- Recordkeeping and Data Input
- Public Assistance Programs
Professional Summary
Talented Eligibility Worker bringing excellent computer skills, word processing abilities, and expertise with spreadsheets. Increases team productivity by keeping files organized and expertly handling wide-ranging assignments. Operates well with minimal oversight and under tight deadlines. Dedicated Eligibility Worker working alongside clients in government program enrollment process. Provides excellent service based on extensive knowledge of government aid and policies. Determined and innovative partner to those needing assistance.
Languages
Bilingual- Spanish and English
References
References available upon request
Timeline
ELIGIBILITY WORKER II
Los Angeles County Department of Public Social Services
10.2020 - Current
OFFICE MANAGER/CLINICAL SUPPORT
PIH Health Hospital
10.2018 - 10.2020
BEHAVIORAL HEALTH TECHNICIAN
Inspira Behavior and Advocacy Specialist Behavioral Therapist
05.2018 - 10.2018
CERTIFIED NURSING ASSISTANT
Santa Teresita Nursing Home
03.2017 - 05.2018
BACHELOR OF SCIENCE - HEALTH SCIENCE -
California State University of Long Beach
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